Extra Space Storage Operations Department Employee Reviews
Briefly describe your overall experience at your company
no shared goals not consistant and expectation greater then what they are willing to compensate
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
Very communicative and open to feedback. I love how encouraging everyone is and how they really want to see you succeed and progress.
Review from Operations Dept
I like how they coach instead of discipline.
Review from Operations Dept
The management team cares about the safety and well-being of their employees.
Review from Operations Dept
What does the leadership team need to get better at?
Getting everyone on the same goal and supporting and motivating. Think from the customer and site management point of view. Corporate is creating more work and problems than anything else. 200% rate increase is insane. especially when the customer can see the lower rate online.
Review from Operations Dept
What is the best part about your compensation package?
Great starting wage with good 401k options and matching.
Review from Operations Dept
I get rewarded for doing the job they hired me to do.
Review from Operations Dept
The bonuses we get each month for pushing customers into buying things they do not need.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The expectation to drop whatever I am doing in my personal life to run to site and help a customer and NOT GET PAID FOR IT is not only illegal but a lot of expectation for getting paid less than 20 bucks and thats hourly not salary
Review from Operations Dept
What are some of the best things about your team?
We are a pretty tight team that shares the work.
Review from Operations Dept
My DTL's are awesome and always there too help.
Review from Operations Dept
We work well together most of the time.
Review from Operations Dept
We are a team and everyone does their part.
Review from Operations Dept
communication, supportive, patient, understanding, Kind
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Extra Space Storage yet.
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What is most positive about the culture and environment at your company?
Each site is different I mainly work by myself even though I am one of the newest members so I create my own culture
Review from Operations Dept
Open communication with a "credit union" culture. We are always looking to get the customer the best deal for them and not just out to make a sale.
Review from Operations Dept
They use their time to coach you to get you up to par instead of writing you up like most other places.
Review from Operations Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I liked the phone screening first; it was more casual than an interview, more of a meet and greet, and got me really excited about working for the company.
Review from Operations Dept
Face to Face interview with District Manager of the day.
Review from Operations Dept
The interviews were easy. The DM we had who hired me, scared me a little bit and knew she was scary.
Review from Operations Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Taking care of the property
Review from Operations Dept
I love having the combination of indoor and outdoor tasks to complete. You're not just stuck behind a desk all day; you get to go outside and get some fresh air as you manage the property.
Review from Operations Dept
I like clock-out time better than anything.
Review from Operations Dept
What's going wrong and how can it be improved?
Get a competent District Manager and keep them there for more than 6 months.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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