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Upper management has to actually care about service
Why do you feel undervalued and what would make you feel better about your compensation?
We should be paid based upon industry standards
What's going wrong and how can it be improved?
FedEx has succumbed to the same lethargy that infects most large companies
What does the leadership team need to get better at?
Learn how to take responsibility rather than let others take the fall for their incompetence
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