FedEx CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
We work very well together as a group. We have fun at work, but still accomplish every thing we need to
Review from Customer Support Dept
I like the benefits of the company and the loyalty towards the employees
Review from Customer Support Dept
The will to teach associates new things.
Review from Customer Support Dept
It depends on who you talk too. There are some people who are easier to talk to and actually listen to you while there are other people that couldn't care less
Review from Customer Support Dept
They listen to what you say and always work with you and do what they can to make your work and personal life as good as they can
Review from Customer Support Dept
What does the leadership team need to get better at?
Care for the health and well being of their staff
Review from Customer Support Dept
Everything is metrics, and meeting those goals. If it isn't one goal met, then you're failing at others. We are reviewed quarterly now, and the company seems to be struggling.
Review from Customer Support Dept
Taking the time to Communicate, Teach, and Explain why we do things a certain way.
Review from Customer Support Dept
Care about the drivers and give benefits
Review from Customer Support Dept
Listen to its employees and better pay
Review from Customer Support Dept
What is the best part about your compensation package?
401k and other pension plans that we are provided.
Review from Customer Support Dept
The best this is the 401k
Review from Customer Support Dept
part time workers get full benefits.
Review from Customer Support Dept
AIC bonuses & health care
Review from Customer Support Dept
Full medical, dental insurance had gotten better
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Being thanked for doing hard or extra work. I was expected to go above and beyond without praise.
Review from Customer Support Dept
Drivers have no benefits they are not consider FedEx employee and without drivers delivery FedEx would be nothing
Review from Customer Support Dept
I work 55 to 57 hours a week after u add it up counting overtime pay its like u working for minimum wage
Review from Customer Support Dept
Company is it a bad place to work for but when u are with them for twenty years and still not topped out it make it hard. They ask u to bleed purple and do what right for the customer when u don’t see that from the uppers. When it all became a numbers came , the true Fedex was lost.
Review from Customer Support Dept
retirement isn't adequate compared to other companies
Review from Customer Support Dept
What are some of the best things about your team?
Everyone works hard and does their part
Review from Customer Support Dept
we work together as a team to provide excellent customer service
Review from Customer Support Dept
Learning from the ones that have been here longest
Review from Customer Support Dept
The team was always on the same page of what needed to change. If I ever had a problem, the team knew how to work around it.
Review from Customer Support Dept
We all pull together when needed. we can work really well together so we can get things done.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Higher pay less task im over worked
Review from Customer Support Dept
Weekley meetings again like DJ West used to do. Ppl will get the big picture
Review from Customer Support Dept
Work together better have compassion and be trained in diversity
Review from Customer Support Dept
Coworkers need to work as a team send stop thinking they themselves do all the work or stop saying that's not my job
Review from Customer Support Dept
No improvements its the management
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We joke around all the time to compensate for the stress at work
Review from Customer Support Dept
delivering the purple promise to ensure excellent customer service and safety first
Review from Customer Support Dept
It is like a family
Review from Customer Support Dept
We all function as one big well oiled machine.
Review from Customer Support Dept
I think we all will come together near and far to help one of our family members(co-workers) who are in trouble. We have cook outs bake sales and other fundraisng to elp out.
Review from Customer Support Dept
What needs to change to make the company culture better?
More higher pay wages. And directions.
Review from Customer Support Dept
People need to work together and step up and be more helpful
Review from Customer Support Dept
Stop letting lawyers and shareholders run the company vibe . Value your frontline employees . Recognize good work habits / extra efforts / etc . Support employees by not running them into the ground w hitting numbers . Support them if they become injured vs putting them on trial . Find your humanity
Review from Customer Support Dept
Benefits and the employee support
Review from Customer Support Dept
The management team needs to be more approachable
Review from Customer Support Dept
What did you like most about the interview process?
It is structured in a way that highlights your abilities
Review from Customer Support Dept
its simple and very easy
Review from Customer Support Dept
It was Easy to do
Review from Customer Support Dept
It was quick and easy. All the questions asked were generic and relatable to other life experiences.
Review from Customer Support Dept
if you get an interview you basically have a job.
Review from Customer Support Dept
What would you improve about your company's interview process?
There is too much to say in such a short character list.
Review from Customer Support Dept
Better communication with perspective employees
Review from Customer Support Dept
What makes you most happy at work?
My coworkers and the flexibility
Review from Customer Support Dept
i love my career. the best company that i have ever worked for.
Review from Customer Support Dept
Interacting with the people and regular customers that I like
Review from Customer Support Dept
leaving is far the best thing as we work in the elements .lol
Review from Customer Support Dept
My co workers mainly also my boss
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management needs to better control the lack of support drivers have and how hard they work each driver
Review from Customer Support Dept
IT IS RETAIL, use your head.
Review from Customer Support Dept
Better equipment to work with
Review from Customer Support Dept
The company is bringing back a more domestic rep culture. They outsource, but have closed/cancelled a few of them lately. Customers do want to hear from someone here in the US rather than a abroad
Review from Customer Support Dept
Be consistent, use better software, make things more streamlined, allow shift trades
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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