Fetch Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I have never worked at a place like Fetch Rewards before and I am so happy I was referred here.
Review from Customer Support Dept
Sounded too good to be true, but it really is good. I'm happy here.
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What do you like best about the leadership team?
Open to ideas and suggestions
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General positivity day to day.
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They are always available for any questions and ready to listen to any issues I might have.
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Always looking for ways to make the app even better.
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Communication and knowing that someone is willing to listen if you have something to say/suggest.
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What does the leadership team need to get better at?
Stop the micromanagement, gaslighting, and gatekeeping. Actually lead people and help build them instead of bringing in outside talent. Engage with employees and ask about their goals and aspirations rather than assume.
Review from Customer Support Dept
Making us aware of direct paths for vertical growth in the department or company, higher wage opportunities, etc.
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What is the best part about your compensation package?
I really appreciate the 401k match and investment options.
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The rate and medical benefits.
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Unlimited PTO Emphases on work/life balance
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I would have to say the unlimited PTO.
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Unlimited PTO and Pet Insurance
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Why do you feel undervalued and what would make you feel better about your compensation?
I keep hearing that there are starting wages for my position that are higher than my current wage.
Review from Customer Support Dept
Really missing bonus opportunities and celebrating when individuals go above and beyond.
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I feel like my location isn't taken into account, and that there are pay gaps between me and my colleagues in the same position. With how expensive housing costs are, I wish geographic location was taken more into consideration when evaluating pay.
Review from Customer Support Dept
All the changes are depreciating the position we held before they were made. Only concerned about the new people who hold the position and not the ones who make the position possible before.
Review from Customer Support Dept
Too much specialized work that hasn't scaled with compensation. No transparency in stock options and how to acquire more. Other departments and leadership positions have scaled compensation while others haven't. People hear about big employee wins, but stagnation isn't addressed.
Review from Customer Support Dept
What are some of the best things about your team?
We support each other almost as much as we support our users!
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My coworkers make it enjoyable for me to clock in every day!
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Friendly, and everyone's willing to help.
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It's hard to keep in touch and build a team remotely but everyone is highly motivated and wants to see Fetch succeed. It really helps things!
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We're all willing to help each other with anything.
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What do your coworkers need to improve and how could you work together better?
Cross-training needs an over-haul. The rewards agents for the guardians merge are not prepared to answer many SAM questions and seem unprepared. This is frustrating as many tickets need to be reopened or fixed and user's seem frustrated by some responses.
Review from Customer Support Dept
Respect others time. PD needs to stop talking down to teams that service them.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The individuals on the support team
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Just how positive everyone is and how everyone is willing to participate in conversation/events.
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The support received from everyone on the team.
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Fetch embraces everyone and strives to make them the best possible version of themselves while being rockstar employees!
Review from Customer Support Dept
Employees (including supervisors) are obviously excited about working for Fetch - that provides a positive atmosphere. Many users also clearly enjoy the app and are pleasant in their inquiries.
Review from Customer Support Dept
What needs to change to make the company culture better?
Make it more inclusive and listen to everyone. People are very observant and can see how different departments have varying cultures. The t-shirts and gifts are truly thoughtful gestures, but it's not a solution for when people feel burnt out or excluded. Leadership needs to foster employees.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working from home and not having to commute makes me happy!
Review from Customer Support Dept
Getting to see my teammates, collaborating on projects
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Getting things done and learning.
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Seeing my coworkers in our coffee zoom break
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Helping other people have a better experience
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What's going wrong and how can it be improved?
Better compensation and stop gaslighting hourly employees for having unlimited PTO when it is a company perk (they also get paid less than other employees). Stop nepotism - it's unfair to hard-working, loyal employees when someone hires a friend for a leadership position that wasn't listed.
Review from Customer Support Dept
More variety in my day to day responsibilities. It's monotonous and doesn't feel like I see goals get accomplished because of it.
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would like to be challenged
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What do you like best about your company?
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What would you most like to see improved at your company?
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