Fiserv IT Department Employee Reviews
Briefly describe your overall experience at your company
I have grown up with Fiserv and have been able to advance year after year.
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What do you like best about the leadership team?
invested in their employee development.
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Focused, Committed and they Live the Message every day!
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I appreciate the Clarity in direction given by the leadership team
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Ability to reach out easily and connect and communicate with them. Frequency of interaction
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Caring and business focused team
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What does the leadership team need to get better at?
they have not a clue , walk in to a store that has a First Data credit card reader , ask them about First Data, they hate us, poor service , high fees
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Fiserv was a great company. First Data took over and turned it into a rat race! Horrible culture and leadership.
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Current CIO needs to trust his team more and stop micromanaging. Also stop walking away from people as they are speaking, expecting them to follow you - very humiliating. So much more I could add - not a person you want to work for very long (much turnover).
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Empower and trust your employees
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What is the best part about your compensation package?
There are multiple layers to compensation.
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Unlimited time off or R&R
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The best part of my compensation package is the Pay
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Base salary is extremely competitive
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Equity as a part of bonus
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Why do you feel undervalued and what would make you feel better about your compensation?
It'd be better off if Fiserv ever gave proper promotions and raises. In my time here, I've gotten approximately 5% pay increase with about 1% per year at best.
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yes we are treated like crap
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Work life balance does not matter at all now. 401 match and stock purchase discounts are gone. Leadership does not fill roles of people who have left and expect remaining teammates to double their workload.
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Trust Director-level decisions. Stop criticising & informing us of how your father brought you up.
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Salaries are far below the local market for similar positions. Benefits like paid time off is inflexible for experienced candidates who are eventually hired.
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What are some of the best things about your team?
Collaboration and willingness to help each other.
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Fearless, solutions and client focused
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Dedicated to soling the problems that we need to solve. Industry expertise.
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Collaboration and teamwork is second to none on the conversion team.
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Committed and hard working team members
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What do your coworkers need to improve and how could you work together better?
improve our pay . stop asking us to do more
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Way to busy due to many people wearing multiple hats; more layoffs as of 6/1/20 which means existing staff will be even busier / paying less attention to detail and even more mistakes.
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What is most positive about the culture and environment at your company?
the dedication to employee development
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Dedication to the client and living the company vision every day
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There is a strong focus on the future
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Work is extremely fast paced and amount of teamwork and collaboration in getting things done.
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engaging and friendly conversations and open to discuss
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What needs to change to make the company culture better?
Hire right amt of people to handle workload.
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What did you like most about the interview process?
Conversational, relaxing, asked good questions.
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MAnager explainign about nature of job description
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Learn lot more about my strength in technical areas
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What would you improve about your company's interview process?
Streamline your process. New hires are all contractors that get paid for nothing while they wait three months for a laptop after their start date.
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Make a decision within a reasonable amount of time. It took you 3 months to decide to hire me and it has taken almost 9 months for upper management to decide to convert a contractor.
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What makes you most happy at work?
My co-workers and the ability to learn new things everyday
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getting things done and making a difference to enhance our client experience
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My happiness is caused by dealing with Interesting problems and variety of tasks.
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Getting work done, teaching, coaching and mentoring my staff
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Excellent culture and challenging opportunities
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What's going wrong and how can it be improved?
Being forced into an office is a waste of gas and effort. Let us work from home, or remotely as much as we want instead of pushing for a stupid office is great culture.
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I personally could not recommend Fiserv at all
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Many mistakes, much finger pointing.
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Empower and trust your employees. Bring your technology out of the 1980's. Stop living in the past and start embracing change. Become a true technology leader in the industry and come out from behind the smoke and mirrors. Even the junior employees can see through the facade.
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What do you like best about your company?
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What would you most like to see improved at your company?
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