Flexera Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
As long as I was allowed to do my work - great. But each new manager/VP wanted to do it differently.
Review from Customer Support Dept
What do you like best about the leadership team?
Everyone is really easy to work with and overall down to earth people
Review from Customer Support Dept
Candid and upfront. They make tough decisions that do what is best for the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
They change priorities on a dime. It's all about M&A, making promises to the people and reneging on those promises to keep the technology and shed the people. You have to start caring about everyone and not just throwing money at those on top. The chatter internally is about the toxic work place.
Review from Customer Support Dept
What is the best part about your compensation package?
Unlimited and Flexible time off
Review from Customer Support Dept
Thanks for your response! At Flexera, we empower you to thrive through unlimited PTO and a hybrid-first culture where passionate teams motivate each other to innovate, grow, and lead at the forefront of technology.
Time off to rest, rejuvenate, and recharge.
Review from Customer Support Dept
Thanks for taking time to respond. Time off to rest and recharge is a meaningful part of Flexera’s approach to wellness and flexibility. We support balance so you can stay energized and do your best work.
Bonus, small 401K match, was fair medical, dental, vision, but those costs are increasing up and a number of other perks were removed in 2019.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of Flexera yet.
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What are some of the best things about your team?
Collaborates really well and love help each other
Review from Customer Support Dept
We go above and beyond to help each other out, especially when someone is in a jam with an issue.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
People hold true to the company's value of candidness and professionalism
Review from Customer Support Dept
It means a lot that we Celebrate Success; it's one of our core values. I appreciate that we celebrate work anniversaries each month as well as milestones (5, 10, 15, etc. years with the company). We also celebrate new additions to our families, such as having children, adopting pets, etc.
Review from Customer Support Dept
What needs to change to make the company culture better?
Stop reducing the workforce of the skilled employees and hiring fresh out of college. The bottom line looks fabulous but the customers and staff suffer.
Review from Customer Support Dept
What did you like most about the interview process?
Friendly, approachable, down to earth kind of people
Review from Customer Support Dept
The interview went smoothly. It was a positive and memorable experience.
Review from Customer Support Dept
Quick and painless. Should have known something was up when they wanted me in there that fast.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Support our customers and making a difference
Review from Customer Support Dept
Thanks! Supporting customers and making a difference is at the heart of Flexera’s mission: we empower teams to tackle meaningful challenges, drive impact, and help clients stay ahead in a rapidly evolving tech landscape.
I enjoy the technical challenge. I find it rewarding to help a customer solve an issue. These things never get old to me.
Review from Customer Support Dept
Thanks for your response. Tackling technical challenges and helping customers solve issues is incredibly rewarding and it’s great to hear that those moments continue to energize your work at Flexera.
What's going wrong and how can it be improved?
Out with the old and in with the new. There's no business continuity planning, they just hope the new folks can come up to speed quickly and that the customers don't notice. New offerings are shouted from the rooftops, but other offerings are quietly shelved.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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