GoTo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I love it here and hope it is the last job I ever have. I never want to leave!
Review from Customer Support Dept
love the people and the work. Unsure about the future of the company due
Review from Customer Support Dept
What do you like best about the leadership team?
LogMeIn is the best company I have ever worked for. The culture cultivates confidence and acceptance. My Manager is genuinely there for my success. The executive team's doors are always open and the CEO consistently keeps us all in the loop. LogMeIn truly cares for the customer and the employee.
Review from Customer Support Dept
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Review from Customer Support Dept
They are always open to hear any concerns, they take an active interest in getting to know me, I know that I can always request a meeting if there was something I wanted to discuss or learn more about and they make an effort to make everyone know employees in the office and say hello.
Review from Customer Support Dept
Always moving us in a positive direction.
Review from Customer Support Dept
I am not too familiar with our leadership team. but every person I have dealt with so far has been great.
Review from Customer Support Dept
What does the leadership team need to get better at?
The marketing speech doesn't cover the reality: the company just increases prices year after year and no respect is shown to the clients. This is quite brutal and cynical,
Review from Customer Support Dept
What is the best part about your compensation package?
Benefits started from day one. No waiting period. Health, dental, vision, 401K, and a list of other perks make it a great package.
Review from Customer Support Dept
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Review from Customer Support Dept
The benefits and compensation are great, but it is so much more than that at LogMeIn. I have been a full time remote employee for 7 years and have been given opportunities to shine and excel in the work I do. The equality is a huge part of what makes this organization amazing.
Review from Customer Support Dept
The Medical Benefits for me and my family
Review from Customer Support Dept
Quite competitive salary, even high.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There are other groups within our department that have similar roles and the salaries are vastly different. There needs to be a role and comp review.
Review from Customer Support Dept
What are some of the best things about your team?
Our team meets for group coffee breaks to talk about our favorite movie or just get to know each other better. I know I can reach out to anyone on my team at anytime if I need anything. Everyone is willing to help, answer questions, or guide me in the right direction.
Review from Customer Support Dept
Our team is smart, forward thinking, efficient and transparent. In addition they are empathetic to both customers and colleagues.
Review from Customer Support Dept
hard workers, they care about their cowrokers and the business
Review from Customer Support Dept
My team is able to collaborate openly and successfully. We work well together and our skill sets compliment each other. The diversity and available resources help us be successful each day.
Review from Customer Support Dept
Everyone is supportive, everyone helps eachother to learn new processes, great collaboration, and always happy to help
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Clarifying on what actually needs to get accomplished
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
LogMeIn doesn't just care about our work, they care about us as an individual. The work culture allows for groups to bond over commonalities; whether it be gender, race, interests, etc. This breeds confidence, acceptance, and a feeling of - I matter to this company.
Review from Customer Support Dept
The ERG;s and the programs/trainings that come as a result of them. Mission Possible is a vital part of this company as well. These organizations should be a source of pride for LMI, they certainly are for me.
Review from Customer Support Dept
co workers that care about the business, the work that they do and eachother
Review from Customer Support Dept
Being that I am a lesbian, the ability to come to work everyday a feel I am a part of and have a place in the company gives me such a satisfied feeling of pride
Review from Customer Support Dept
Postive upbeat people, people take an interest in knowing, connecting and supporting one another. High level of integrity, kindness, and helpfullness, a true team. We have amazing in office perks like healthy snacks, gym, yoga, kombucha on tap, healthy cafe, nice seating areas, and massage chairs
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Interviews can be uptight and nerve racking but the interviews I had with LogMeIn felt like comfortable conversations.
Review from Customer Support Dept
Having them ask me where I saw myself in 5 years and what it was that motivated me, showed me they were interested in what was important to me.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
My Manager has an awesome balance of being a real person and also being a fantastic leader. I feel comfortable approaching her with anything. Her goal is to guide me to be successful and grow in the company, if that is my desire.
Review from Customer Support Dept
My team and the work we do. We are a vital part of the companies growth and it feels good to know we are making a difference.
Review from Customer Support Dept
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Review from Customer Support Dept
The people I work with in the office, my customers, the opportunity to learn new things and expand myself
Review from Customer Support Dept
Unlocking others potential so we can have the best careers of our lives
Review from Customer Support Dept
What's going wrong and how can it be improved?
No respect to the clients and no will to change that in the future. It's all about money.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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