HCR ManorCare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Management is toxic. Unorganized and disrespectful to their employees.
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Feel bullied as well as my name being slandered by nurses as well as aides
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What do you like best about the leadership team?
Listening skills and great staff
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They listen and communicate with you
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We appreciate your current service at HCR ManorCare. We agree that employee contentment and open communication will lead to a healthy work environment across all departments. Thank you for your positive review!
What does the leadership team need to get better at?
Seek management training. Get a real HR dept.
Review from Customer Support Dept
Leadership needs to be more proficient with their communication & timeliness of requirement deadlines to all team members. It seems to be a consistent ongoing issue within the system & is not being addressed by anyone along the corporate board.
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Communicating clearly with front line staff and being team members
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Thank you for your dedicated service with the HCR ManorCare family. We know and understand that employee contentment is crucial to a successful organization and would like to resolve this issue you voiced.
Being able to trust their employees that do their jobs correctly
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Morale. Diversity in leadership and life experience.
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What is the best part about your compensation package?
Everything in one perks too
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The pay per hour and the health benefits
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We appreciate your current service at HCR ManorCare. We agree that terrific benefits will lead to a healthy work environment across all departments. Thank you for your positive review!
Competitive pay and bonuses are a plus
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Why do you feel undervalued and what would make you feel better about your compensation?
Company does not pay its employees at market rate.
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I feel undervalued because it seems i am always being penalized for not being in the know when my leadership team does not keep me professionally informed on employee information as they should for everyone across the board.
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It would be great to see more coverage for psychological consultations
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The pay is not competitive compared to other facilities in the area
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Corporate leadership is focused on profit rather than original founder mission to make profit AND provide customer service.
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What are some of the best things about your team?
People really care about their patients.
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Nothing what so ever just being honest
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I believe that the best thing about working with nurses is camaraderie.
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We work well together especially under stress or.when there are staffing issues
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Thank you for your dedicated service with the HCR ManorCare family! We know and understand that employee contentment is crucial to a successful organization. We appreciate your positive feedback.
That we work together and really like each other
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What do your coworkers need to improve and how could you work together better?
Remember to work as a team, not as individuals & treat the patients more as people, respectfully & genuinely.
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actually doing their work, and doing it well
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What is most positive about the culture and environment at your company?
Patient care is really wonderful.
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the positive aspects: camaraderie and helping each other.
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Our residents are absolutely delightful
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Thanks for sharing this! We are glad to hear about the positive personal connections formed at our facilities. Thank you!
That we have different cultures working together and that we keep the morale up
Review from Customer Support Dept
We appreciate your current service at HCR ManorCare. We couldn’t agree more that a healthy work environment is key to a successful business. Thank you for your positive review!
It's very positive and uplifting
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What needs to change to make the company culture better?
More determined minded individuals who are willing to work as well as help others consequences for their actions
Review from Customer Support Dept
Leadership has to improve with communication, coworkers should work as a team, patients should be treated fairly, employees need to feel appreciated as if they are valued.
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The Toledo, OH mindset. Management and HR benefit program out-of touch w/ needs and financial constraints of facility staff & costs of livin
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What did you like most about the interview process?
The hr lady was fantastic and let us know what nots as well as everything we needed to know getting started
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I can't comment on this since it has been too long ago to remember.
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It was 20 years ago so I don't remember most
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That they told me the truth, no surprises
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Thanks for sharing! We are glad to hear you enjoyed our interview process at HCR ManorCare.
how friendly the HR was
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What would you improve about your company's interview process?
Be more honest about the lack of support for its employees.
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The interview should be more informative & honest in regards to the actual work environment.
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What makes you most happy at work?
The people I work with and being able to help our residents
Review from Customer Support Dept
We appreciate your current service at HCR ManorCare. We agree that employee contentment and open communication lead to a healthy work environment across all departments. Thank you for your positive review!
I know that I have a safe and positive job
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What's going wrong and how can it be improved?
Managers don't listen. Insist they are right all the time. Training was terrible. Do not value their employees.
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No sense of motivation or enthusiasm to show up for shift due to lack of team work & adequate information in regards to reports.
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Always come into work to a mess and have to clean it up because the shift before me would not help to clean it up
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2007 sale of HRC to Carlyle and then 2016 sell-off of valuable real estate to HCP. Facilities are decaying. NO maintenance.
Review from Customer Support Dept
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