Home Helpers Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There are plenty of office staff to handle any and every problem that comes along. Always someone available to help.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication! My manager doesn't communicate when a client cancels or no longer needs care. I've lost hours without any explanation as to why.
Review from Customer Support Dept
Everything. Too much bad history with this company and untrustworthy things going on within the company, I wouldn?
Review from Customer Support Dept
What is the best part about your compensation package?
we are offered good pay and the benefits are the best . Our CEO not only cares about the quality care of our clients but also about all employees
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because they gave me 40 hours a week and then they took the hours away without any explanation as to why. I was just removed from the schedule, and this has happened more than once.
Review from Customer Support Dept
They overwork good workers and take advantage of them, but reward poor workers.
Review from Customer Support Dept
What are some of the best things about your team?
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The most positive thing is that we help people.
Review from Customer Support Dept
What needs to change to make the company culture better?
More trustworthy people, better pay, and people who will show up to work
Review from Customer Support Dept
What did you like most about the interview process?
Nice manager... at least seemed that way at first
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
being able to help others who for circumstances beyond their control cannot help themselves
Review from Customer Support Dept
What's going wrong and how can it be improved?
They really need to work on communication with the caregivers. My branch especially.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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