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What's going wrong and how can it be improved?
Listen to your people and listen to your customers which is something that management doesn't do.
What do your coworkers need to improve and how could you work together better?
Cross train and realize that blowing someone's candle out doesn't make yours shine any brighter. Be more humble.
What needs to change to make the company culture better?
Mid-level management seems to think that their subordinates are idiots and that they are geniuses, but don't learn from their mistakes.
What does the leadership team need to get better at?
Giving the customer the best product and the best customer service and listen to the technicians that work directly with the customers.
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