Informatica Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Colloquially-speaking. One could say "This is a chill environment".
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership's team clear vision toward cloud and AI-driven data management. The emphasize on customer success, innovation and a people-focused culture that drives consistent growth and adaptability.
Review from Customer Support Dept
Their clarity of vision and the way they communicate it with others.
Review from Customer Support Dept
they are down to earth and communicate evrything clearly.
Review from Customer Support Dept
What I like best about the leadership team is their transparency and approachability. They don’t just ma
Review from Customer Support Dept
I love that they take a deep and genuine interest in helping me improve my skills as a developer and as a person
Review from Customer Support Dept
What does the leadership team need to get better at?
The leadership should supervise the resource distribution across the teams to avoid work overload for specific teams.
Review from Customer Support Dept
Managers have little to no trust in their subordinates and keep micromanaging. A good culture begins with trusting your teammates.
Review from Customer Support Dept
engaging with their employees on a day-to-day basis (I never talk to my manager unless it is a 1:1)
Review from Customer Support Dept
What is the best part about your compensation package?
Informatica offers a well-rounded compensation package, but the best part is its comprehensive insurance package.
Review from Customer Support Dept
Medical Insurance and free health checkup
Review from Customer Support Dept
The best part about my compensation package is that it?
Review from Customer Support Dept
I don't know yet. Will need to experience it first hand.
Review from Customer Support Dept
Good, Makes my parents happy!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am working as an trainee. I learned many things in 9 months. So I am confident in my skills. Let's see for full-time position
Review from Customer Support Dept
Considering the market landscape and Informatica's past history, I feel that the compensation and benefits are somewhat below industry standards.
Review from Customer Support Dept
Compare to market and workload, it feels as under paid.
Review from Customer Support Dept
Pay is not as per market standard and experience. Even recently from this current year we could see that employee has to pay $500 as deductible first for start availing medical benefits from Kaiser.
Review from Customer Support Dept
base pay and medical insurance which earlier was better but recent changes making us pay huge co-pay
Review from Customer Support Dept
What are some of the best things about your team?
The best thing about the team is the constant exchange of product updates and ideas, which keeps everyone aligned and informed. We collaborate closely, working together toward common goals and delivering impactful results.
Review from Customer Support Dept
My team members are very friendly, collaborative and supportive with each other.
Review from Customer Support Dept
learning new things, enjoying positive corporate culture
Review from Customer Support Dept
The best thing about my team is how supportive and humble everyone is. The GCS team is always ready to help, no matter how small the doubt is. They never make you feel hesitant to ask questions instead, they encourage learning and teamwork. I really admire how they share knowledge.
Review from Customer Support Dept
They are highly skilled and helpful people who are willing to teach you with patience and care
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Taking ownership and work on it instead of complain
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The most positive aspect of Informatica's culture and environment is its supportive and collaborative atmosphere, where everyone is encouraged to share ideas and grow together. The company promotes openness, learning and innovation making it a great place to develop both professionally & personally.
Review from Customer Support Dept
Fosters a culture of learning and innovation
Review from Customer Support Dept
seniors motivate and treat like a friend and enjoyment talks
Review from Customer Support Dept
The most positive thing about the culture and environment at Informatica is that it’s very supportive and welcoming. Everyone is approachable, and the atmosphere is always lively and positive. It’s a place w
Review from Customer Support Dept
Everyone is open and friendly
Review from Customer Support Dept
What needs to change to make the company culture better?
Care for work life balance
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Receiving positive comments from customers about my work
Review from Customer Support Dept
learning new product based skills, solving customer's problems, onboarding new customers and debugging their critical issues and receiving appreciated feedback.
Review from Customer Support Dept
I really enjoy when I get to solve real problems and learn new things from my team. It feels great when my effort is appreciated and when I can contribute something useful to the team
Review from Customer Support Dept
Coffee and the freedom to work when and as I like
Review from Customer Support Dept
Being able to talk to others freely.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Customers have no clear idea on our goals and our intuition
Review from Customer Support Dept
Product quolity is too much lower than other cloud vendors. Too many regression was reported as per maintenace or upgrde. We should forcus on product quolity because if customer disapoint our products, they will never choose our products again.
Review from Customer Support Dept
Micromanagement needs to go away. After two layoffs, there is always a fear of the next layoff and thus lack of trust in the management.
Review from Customer Support Dept
Working I like but physically being present to work each day will have huge impact on my work, family and on my health. Daily cannot spend 4 hours in commute.
Review from Customer Support Dept
The work is extremely high-pressure and high-stress. Before my current manager, I had zero insight into my evaluation criteria and the only feedback I got was to do more/better. However, I have a new manager who communicates clearly to me now, which is fantastic.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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