L.L. Bean Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
love the good energy of the team
Review from Customer Support Dept
They work to help you in your worst times and your best times. Thisbis a great team and wouldnt ask for anything else
Review from Customer Support Dept
We are trusted to do a good job, and nobody is ever harsh. It’s a big team-effort.
Review from Customer Support Dept
What does the leadership team need to get better at?
compensating low-wage workers, like call center and warehouse staff. Seasonal often really means year-round but with few benefits and low pay.
Review from Customer Support Dept
What is the best part about your compensation package?
Paid holidays, time off, 401k
Review from Customer Support Dept
Lots of flexibility, they match 3% 401k, am day medical is top-notch.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
As a seasonal employee the majorityof benefits don't appy.
Review from Customer Support Dept
Call center workers fully participate in making profits for the company, but low pay, crappy hours and schedules, few benefits. Workers are expected to be super rah-rah about the company.
Review from Customer Support Dept
What are some of the best things about your team?
Friendly, upbeat, helpful, fun, energetic
Review from Customer Support Dept
Our leader is always there to help us, and she always leave so us alone to do our own work. Nobody is ever “staring over our shoulders.”
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
No meetings since seasonal training.
Review from Customer Support Dept
esp. during Covid, little opportunity to interact.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I work remotely from home.
Review from Customer Support Dept
Call center staff have more discretion than at most companies, most customers are polite, most staff are helpful.
Review from Customer Support Dept
Friendly, energetic, extremely helpful, calm environment, no drama
Review from Customer Support Dept
Leadership is very encouraging. We are allowed to borrow all the outdoor equipment we sell and enjoy nature. Everybody is so nice.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was fast and easy and I was started immediately
Review from Customer Support Dept
What would you improve about your company's interview process?
Hiring process was impersonal, clearly, hiring is not individual, just "hire lots of of adequate workers"
Review from Customer Support Dept
What makes you most happy at work?
That I can work in a stress free environment, there is only positive vibes, everyone is very friendly
Review from Customer Support Dept
good exchanges with customers, variety (uncommon but welcome)
Review from Customer Support Dept
What's going wrong and how can it be improved?
Some days I work on the phone exclusively. That’s the worst part. I don’t enjoy coming into those days. I like working online on Live Chat and Email. The worst part is when you’re scheduled for internet work, then you get switched to phones for the day out of nowhere.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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