Lean Solutions Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
it has been good honestly, ive always gotten help when i need it.
Review from Customer Support Dept
Ping pong table can be improved in Guatemala Site, Work from home should be implemented
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What do you like best about the leadership team?
They are not pushing in excess
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I like everything of this
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I like the way they support you.
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Su empatia al interactuar con el personal
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How leadership is demonstrated every day.
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What does the leadership team need to get better at?
More connection with people, since they never visit the operations team
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They should work on their empathy and not abuse of their position's power to abuse you acting immature. And it would be nice that my team would actually learn what is it that we do in the account and help every now and then.
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listen to what their employee needs and be accountable and not be bias to one teamate only
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I think they have to listen to what their employee needs and not because what they want.
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communication, consideration, listening, asking suggestion
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What is the best part about your compensation package?
we don't really have a lot of benefits honestly, it could be better
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the payment is really good
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The payment for my job
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la gratitud con la que lo recibo
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Discounts and health insurance company
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Why do you feel undervalued and what would make you feel better about your compensation?
Yearly appraisal and allowance would be great
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salary is not negotiable and there's no incentives and no raise
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creating an environment where contributions are recognized, and compensation is fair and competitive helps mitigate feelings of undervaluation and fosters a positive workplace culture.
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We're doing the same job but the compensation is not fair.
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Percibo que mi esfuerzo y dedicación no están plenamente reflejad
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What are some of the best things about your team?
They have a good connection
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the passion we have .
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we always work as a team
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La comunicacion al interactuar con el equipo
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We work as a team.
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What do your coworkers need to improve and how could you work together better?
they could talk in a lower voice
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somos muy pocos para mucho volumen de trabajo
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can't say anything for now.
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cada quien trabaja en lo suyo y como hay discriminacion por clases sociales y puede decirse que por edad tambien, no me veo teniendo ningun tipo de acercamiento con ellos.
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I don't know them yet
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What is most positive about the culture and environment at your company?
honeslty is just one co worker that bothers me
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Flexibility with time management and vacations
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the spirit we all have
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they actually care about us
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las diferentes actividades con el personal
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What needs to change to make the company culture better?
I think how the management handle their workers they are biased and sometimes they are not communicating
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Alot actually, specially how they should be transparent and be fair to their employees
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Cambiar de getente para que la cultura sea mejor yabquebel gerente de Guatemala no le importa nada
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Creo que la atencion al empleado cuando esta en necesidad de algun dia especial ya sea vacaciones o algun permiso deberia de tener prioridad, no deberia hacer un request de hace dos semanas y preguntar si ya se a hecho algo y que me digan que todavia no, es inaceptable.
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To be less rude and take into consideration the employees' needs and provide the correct duties.
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
that is a good and achievable job
Review from Customer Support Dept
I really hate to have to come to the office when the work can be done at home
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the fact that i work in lean solutions makes me so happy
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The fact that I work in Lean Solutions that makes me feel proud of my self.
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la remuneracion quincenal que recibimos y el crecimiento profesional
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What's going wrong and how can it be improved?
The place should at least be designed like a workplace, it looks boring and dull
Review from Customer Support Dept
The labor relations team should improve, thought they were supposed to help when I was being a victim of power abuse by my manager and they ended up blaming me.
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there's alot needs to be imporved such as work from home possibility allowance and also salary raise and incentives
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Work from home possibly and also increase with the salary
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La flexibilidad en cuanto uno falta por alguna razon que se nos salen de las manos, lo primero que hacen es ponerte un DP lo cual lo hace parecer mucho a un CC y ellos desde que te llaman por primera vez te prometen que es un lugar distinto, ser flexibles en trabajar tanto desde casa como oficina
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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