LG Electronics North America Customer Success Department Employee Reviews

Poor work life balance. Unclear expectations. Lack of opportunity to advance if you're not bilingual. Unfair compensation.

Review from Customer Success Dept

Fast paced environment, that heavily favors Korean input over that of local employees

Review from Customer Success Dept

I'm extremely happy with all aspects of my career

Review from Customer Success Dept

Personally, I have had to opportunity to grow here. I feel it does take a certain type of person for management to recognize the quality of work right in front of them which is frustrating and disheartening for others. It can appear to be special treatment for certain individuals.

Review from Customer Success Dept

LG has provided me with so many great opportunities to advance already, even though I have only been here a relatively short time. However, this varies HIGHLY on your direct leadership.

Review from Customer Success Dept

My manager is the best at managing me

Review from Customer Success Dept

They value innovation and new ways of thinking.

Review from Customer Success Dept

its nice that we all work together

Review from Customer Success Dept

My leadership team provides any/all assistance to be successful in the field. I have yet to have any troubles while reaching out to my team: complete assistance for positive productivity,

Review from Customer Success Dept

They seem to genuinely care about the customers

Review from Customer Success Dept

The leadership team needs to provide team members with clear expectations. Currently goals don't appear to matter when it comes to employee evaluations. Leadership should clearly lay out what is expected.

Review from Customer Success Dept

The Medical coverage Is the best I've ever had

Review from Customer Success Dept

Benefits for the family is definitely an enticing reason to stay.

Review from Customer Success Dept

Not having to pay healthcare costs.

Review from Customer Success Dept

we have no out of pocket costs

Review from Customer Success Dept

I have been without the companys insurance benefit. When I was first hired, I thought that I had properly signed on to LG's medical insurance; but I was mistaken. I was told that I had to wait until "open enrollment". In my opinion, enrolling should be as simple as "CLICK HERE".

Review from Customer Success Dept

Compensation - Raises are a joke. LG doesn't care about employees enough to provide increases for cost of living. Once a year is the only chance for a raise and you have to compete with team members in order to get a raise.

Review from Customer Success Dept

I don't feel as if the compensation is in line with what other companies are offering.

Review from Customer Success Dept

Unless you are making 6 figures, the 2-3% provided once a year doesn't give much incentive to perform.

Review from Customer Success Dept

While there are many ways for us to receive more compensation via different bonuses, they always are tied to things we cannot control. The majority of the time, our concerns fall on deaf ears. Examples would be sub par warehouse performance, incorrect dispatches, late next day dispatches, and more

Review from Customer Success Dept

found out another tech that was with a parent company is making more money with less experience

Review from Customer Success Dept

My team members are the only ones that actually care about me as a person.

Review from Customer Success Dept

How we work together to a common goal

Review from Customer Success Dept

The collaborative efforts we use to work together

Review from Customer Success Dept

i can reach out to anyone and they help

Review from Customer Success Dept

There is no excuse for failure. As long as a DMST requests assistance, there has not been any failure.

Review from Customer Success Dept

The majority need to do their jobs better and need to be held responsible when they do not. Not updating calls, not communicating with management, not checking emails and following procedure

Review from Customer Success Dept

They need to be held more accountable. Should also take more ownership in the R&R.

Review from Customer Success Dept

The only positive thing that comes to mind is Korean food.

Review from Customer Success Dept

The trust we get working from home

Review from Customer Success Dept

Having a strong mix of personalities

Review from Customer Success Dept

i love our Culture. we truly all respect each other, our jobs, we all share a common bond.

Review from Customer Success Dept

I get irritated whenever I receive messages about personal hygiene. Dirt bags are just that: Dirt bags. This is an elementary suggestion. The United States Army made certain personal hygiene contributes to good health.

Review from Customer Success Dept

Raises for frontline staff. Meaningful change in bonus structure. Meaningful change in logistics.

Review from Customer Success Dept

Learning new things, but that is always limited due to the current workload. Regardless of changing positions tasks still move to the new role so you just get new work added without other things being removed.

Review from Customer Success Dept

Helping others to solve problems

Review from Customer Success Dept

Seeing my hard work turn into results

Review from Customer Success Dept

Being able to explore new ideas

Review from Customer Success Dept

i love the trade, most of all i like when i meet an upset customer. and change there perspective about there purchase, from a negative to a positive. that's when i feel we have done our job...and that makes me happy

Review from Customer Success Dept

Sometimes you just don't feel like going work. Stresses of life

Review from Customer Success Dept