Lumen (formerly CenturyLink) – New set up been on hold and passed from department to department and 5 HR later still modem not configured. All because of there system auto mate having wrong person name on my account. Some of the people not trained and left me hanging on phone till someone else picked up phone and on hold again.

Lumen (formerly CenturyLink) Claimed Company

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more

EMPLOYEE PARTICIPANTS: 963

TOTAL RATINGS: 10415

CEO: Jeffrey Storey

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New set up been on hold and passed from department to department and 5 HR later still modem not configured. All because of there system auto mate having wrong person name on my account. Some of the people not trained and left me hanging on phone till someone else picked up phone and on hold again.

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.
Team review from Customer Support Dept

What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges
Leadership review from IT Dept

What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.
Leadership review

Briefly describe your overall experience at your company

fun and exciting place with new technology every day.
Review from Operations Dept

What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.
Leadership review from Sales Dept

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New set up been on hold and passed from department to department and 5 HR later still modem not configured. All because of there system auto mate having wrong person name on my account. Some of the people not trained and left me hanging on phone till someone else picked up phone and on hold again.

Other Employee Reviews for Lumen (formerly CenturyLink)

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