Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic! | Comparably
Comparably

Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.

Team review from Customer Support Dept
What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges

Leadership review from IT Dept
What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.

Leadership review
Briefly describe your overall experience at your company

fun and exciting place with new technology every day.

Review from Operations Dept
What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Leadership review from Sales Dept

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