Lumen (formerly CenturyLink) – I am a brand new customerto this company but long term Century Link. They willnot answer the telephone, on hold over an hour 3 times. I am forced to write a letter complete all documentation in 5 parts to demonstrate data for reimbursement and hopefully get initiated and receive benefits that should

Lumen (formerly CenturyLink) Claimed Company

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more

EMPLOYEE PARTICIPANTS: 964

TOTAL RATINGS: 10418

CEO: Jeffrey Storey

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I am a brand new customerto this company but long term Century Link. They willnot answer the telephone, on hold over an hour 3 times. I am forced to write a letter complete all documentation in 5 parts to demonstrate data for reimbursement and hopefully get initiated and receive benefits that should

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.
Team review from Customer Support Dept

What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges
Leadership review from IT Dept

What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.
Leadership review

Briefly describe your overall experience at your company

fun and exciting place with new technology every day.
Review from Operations Dept

What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.
Leadership review from Sales Dept

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I am a brand new customerto this company but long term Century Link. They willnot answer the telephone, on hold over an hour 3 times. I am forced to write a letter complete all documentation in 5 parts to demonstrate data for reimbursement and hopefully get initiated and receive benefits that should

Other Employee Reviews for Lumen (formerly CenturyLink)

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