Lumen (formerly CenturyLink) – Customer service. Absolutely the worst company I have ever dealt with. By far. If I had any other choice for an ISP, I would take it. They seem to predate on areas in which they can get a monopoly and them provide terrible, terrible customer service. | Comparably
Comparably

Lumen (formerly CenturyLink) – Customer service. Absolutely the worst company I have ever dealt with. By far. If I had any other choice for an ISP, I would take it. They seem to predate on areas in which they can get a monopoly and them provide terrible, terrible customer service.

Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Customer service. Absolutely the worst company I have ever dealt with. By far. If I had any other choice for an ISP, I would take it. They seem to predate on areas in which they can get a monopoly and them provide terrible, terrible customer service.

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.

Team review from Customer Support Dept
What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges

Leadership review from IT Dept
What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.

Leadership review
Briefly describe your overall experience at your company

fun and exciting place with new technology every day.

Review from Operations Dept
What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Leadership review from Sales Dept

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