Lumen (formerly CenturyLink) – The front line workers show up every day and try their best despite the systems and lack of processes that make providing service near impossible. I am a VP, the problems are at my level and above, not below. | Comparably

Lumen (formerly CenturyLink) – The front line workers show up every day and try their best despite the systems and lack of processes that make providing service near impossible. I am a VP, the problems are at my level and above, not below.

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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The front line workers show up every day and try their best despite the systems and lack of processes that make providing service near impossible. I am a VP, the problems are at my level and above, not below.

What needs to change to make the company culture better?

Fundamental change from the CEO. We need a new culture that does not pit one employee or internal group against another. There is no cooperation at Lumen, everyone is out for themselves because that is how you get paid.

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