Lumen (formerly CenturyLink) – Management can do the things necessary to help us help our customers. | Comparably

Lumen (formerly CenturyLink) – Management can do the things necessary to help us help our customers.

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Management can do the things necessary to help us help our customers.

Why do you feel undervalued and what would make you feel better about your compensation?

My real wages have decreased for the last 8 years. Currently, my wages are about 20% less than what they should be.

What needs to change to make the company culture better?

Customer service is not, but needs to be a priority. If you take care of the customers, the finances will take care of themselves.

What does the leadership team need to get better at?

I understand that a company has to watch its finances, but CTL makes every move based on the cost now instead of the financial reward later.

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