Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Value retail employees more, stop outsourcing cust. Service, and fix the billing department!
What does the leadership team need to get better at?
Paying their retail employees for handling sales, customer service, and tech issues daily. Overworked, and underpaid!
What's going wrong and how can it be improved?
Need actual leaders that understand the daily grind, and actually have an original idea to fix it.
Why do you feel undervalued and what would make you feel better about your compensation?
The quota is outrageous, in a retail sales office, all we do is get yelled at by disgruntled customers. The customer service department sux.
What are some of the best things about your team?
If it weren't for us, the manager, and company would let the store sink. We handle everything on our own for a mngr who don't care.
Other Employee Reviews for Lumen (formerly CenturyLink)
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