Lumen (formerly CenturyLink) – Company hierarchy = CEO>Board of Directors>Executives>Stockholders>Middle Management>Lower Management>Employees>Customers. Flip it. | Comparably

Lumen (formerly CenturyLink) – Company hierarchy = CEO>Board of Directors>Executives>Stockholders>Middle Management>Lower Management>Employees>Customers. Flip it.

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Company hierarchy = CEO>Board of Directors>Executives>Stockholders>Middle Management>Lower Management>Employees>Customers. Flip it.

What does the leadership team need to get better at?

Lower management is stuck supporting policies publicly they don't agree with. Executive management makes decisions based on stockholders.

What needs to change to make the company culture better?

The only reason the customer doesn't come last is because customer facing employees do. This creates a negative environment.

What are some of the best things about your team?

Many of the individual teams are great. My team has always tried to make due as best we could with all the poor executive decisions.

Why do you feel undervalued and what would make you feel better about your compensation?

After six years, I do the same job as people who have been there 30, often better than they do. They get paid $25-$30; I'm on food stamps.

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