Lumen (formerly CenturyLink) – Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Lumen (formerly CenturyLink) Claimed Company

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more

EMPLOYEE PARTICIPANTS: 963

TOTAL RATINGS: 10415

CEO: Jeffrey Storey

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.
Team review from Customer Support Dept

What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges
Leadership review from IT Dept

What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.
Leadership review

Briefly describe your overall experience at your company

fun and exciting place with new technology every day.
Review from Operations Dept

What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.
Leadership review from Sales Dept

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

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