Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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The ability to earn commission and incentives.
What are some of the best things about your team?
By and large, they care about the team’s performance and each other.
What does the leadership team need to get better at?
Setting realistic goals and updating systems. As well as the impact a technician not showing up and not calling.
What's going wrong and how can it be improved?
Take better care of the customer. Less micro mgmt of call center reps, down to the layout of their desk.
What needs to change to make the company culture better?
Limit the amount of measurable metrics and trust frontline supervisors to make decisions over employee retention instead of strictly by policy.
Other Employee Reviews for Lumen (formerly CenturyLink)
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