Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Yelled at and cursed out constantly
What are some of the best things about your team?
We really do care about helping people.
What needs to change to make the company culture better?
We need to work together rather than pointing fingers.
What does the leadership team need to get better at?
Taking responsibility for what is not working and when offered ways to improve by frontline people, they are critical of said frontline people.
Why do you feel undervalued and what would make you feel better about your compensation?
We make around 27k to do tech support. They look for any reason to not give you a raise. The most recent slap in the face is there was no Christmas bonus at a time where many companies were giving out bonuses after the new tax plan. The company just pocketed it. Very sad.
What's going wrong and how can it be improved?
We are verbally berated constantly due to things that could be simply fixed. When a customer is expecting a tech and maybe that tech isn't going to make it, no one makes contact with the customer and then they call us to find out about their tech visit, we are left to tell them they aren't coming
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