Lumen (formerly CenturyLink) – Getting yelled at about bill increase and poor service | Comparably

Lumen (formerly CenturyLink) – Getting yelled at about bill increase and poor service

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Getting yelled at about bill increase and poor service

What needs to change to make the company culture better?

More access and consistency and communication

What does the leadership team need to get better at?

Communication and consistency on policies. One week it's one way then next week different

What's going wrong and how can it be improved?

Trading is bad and you have to fix easy problems if trading was accurate and was the same for all reps

Why do you feel undervalued and what would make you feel better about your compensation?

Hours are bad, and the amount of departments you need to call to place order is hard, should have more access instead of transferring back and forth

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