Madison College Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Willingness to listen to the voice of employees and students.
Review from Customer Success Dept
Insight regarding my work style.
Review from Customer Success Dept
Leadership at Madison College continually remembers and demonstrates that we are here for the students. There is no other reason for us to be doing our jobs.
Review from Customer Success Dept
conveying the needs of the College to all stakeholders
Review from Customer Success Dept
Coaching together and connecting with students and faculty.
Review from Customer Success Dept
What does the leadership team need to get better at?
planning instead of reacting. They have vague goals that ignore most of the glaring needs and problems.
Review from Customer Success Dept
What is the best part about your compensation package?
WRS and health insurance cost share
Review from Customer Success Dept
The college allows and encourages staff to take care of themselves, providing ways to do that physically, mentally, and financially.
Review from Customer Success Dept
Vested sick days (150) - however, they no longer do this
Review from Customer Success Dept
Competitive salary, great insurance, excellent retirement, and some flexibility in scheduling
Review from Customer Success Dept
Getting the health and retirement benefits
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am new to the college and took a pay cut due to the salary cap for an instructor position. I make the maximum but it's still a pay cut.
Review from Customer Success Dept
During the pandemic, it was difficult to manage all my job duties as a team of 1, I truly went out of my way to get what was needed done and now that we are out of the pandemic and have less restrictions, it seems like my hard work has not been compensated for. Reevaluate my classification.
Review from Customer Success Dept
I don't feel undervalued because every day I learned different things and perspectives to involve my job responsibilities .
Review from Customer Success Dept
I feel that the employees that are "red-lined" and have been here for many years are not valued. We have not seen a raise in years and our level of experience with the college is not valued. We will never see increases in salaries and this model is NOT good for those that are at the top level.
Review from Customer Success Dept
My compensation is a one lump sum. My salary has decreased over the last 3 years when considering COLA and not receiving any increase in salary. My time, talent and what I bring to the table is not considered in the faculty compensation.
Review from Customer Success Dept
What are some of the best things about your team?
Everyone is willing to help out. As a new employee, it is important that I feel well supported and set up for success.
Review from Customer Success Dept
Sense of humor, willing to help anytime.
Review from Customer Success Dept
I could not ask for a better team. They are caring, supportive, and hard-working. It is truly a blessing to be surrounded by such positive people.
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Teams attitude of students come first, team steps up when we need coverage
Review from Customer Success Dept
Working together, coaching, communicating and resolving
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We need to work together as a Team - there is no I in Team
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
People seem friendly and willing to help out and share ideas.
Review from Customer Success Dept
Collaboration among the various depts.
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People are not afraid to smile at each other, whether they know each other or not. Our default mode is kindness.
Review from Customer Success Dept
The diversity in staff and how inclusive the college is. The ability to work with students day in day out to become successful members of society.
Review from Customer Success Dept
The opportunity to work a hybrid schedule
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What needs to change to make the company culture better?
More focus on relationship building, addressing and resolving conflict, supporting faculty and staff, being open to change, hearing new and innovative ideas, elevating diverse perspectives and voices, deep change (no more superficial photo opp stuff), increasing student involvement in decision makin
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with students, teaching and encouraging them.
Review from Customer Success Dept
Support or consultation can be quickly obtained as needed.
Review from Customer Success Dept
The people. I have been at the college for almost 29 years in various roles. With little exception, the people I have been associated with have made the downs more tolerable and the ups more enjoyable.
Review from Customer Success Dept
ability to make a difference in a students life. Seeing students grow and become successful.
Review from Customer Success Dept
Interacting with the community and my co-workers
Review from Customer Success Dept
What's going wrong and how can it be improved?
I am very burnt out. I have been consistently working 50-70 hours per week for years. My schedule changes every semester, so I have had to put many personal commitments on hold to accommodate constantly changing work schedule. Plus, I have been blocked out of some areas of growth.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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