Mixpanel Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Company has great culture, appropriate amount of challenge to be engaged, and love the remote policy
Review from Customer Support Dept
Not feeling valued. Constant surveys and no action taken on salary compensation
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honestly, in my 15+ years of work experience, best company I have worked for.
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What do you like best about the leadership team?
There's a major effort on transparency and approachability
Review from Customer Support Dept
They set aside a lot of time for Q&As and I have even been able to have a 1:1 with the CEO!
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They are very approachable and there is a level of transparency on how we are doing that I have almost never seen in other jobs
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they do a great job at recognizing individual efforts towards team/company level goals
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Transparency in every step of the way. Tha fact that they focus on retraining talent as a cornerstone of the company.
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What does the leadership team need to get better at?
Listening to feedback, that's what they need to get better at. And I'm not talking about the whole "thank you for sharing this with us, we'll review it and yada yada" corporate crap for them to later do nothing about it. I'm talking about actually taking it into consideration when making decisions.
Review from Customer Support Dept
Salaries, promotions, benefits, bonus, compensation in general
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Salary, benefits, employee retention and satisfaction
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What is the best part about your compensation package?
Pretty generous PTO, love the LTO and VTO
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The quantity of time off
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Competitive salary and bonus combination
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Medical insurance and the monthly stipends
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Unlimited sick time, $50 WFH monthly stipend, $120 to spend however you want, asynchronous work schedule, private health insurance.
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Why do you feel undervalued and what would make you feel better about your compensation?
After exceeding expectations for two Growth cycles in a row, taking on new responsibilities, giving 120% each day and getting praise from everyone to then not get a raise because "you've hit the top of your position's pay band"... I felt insulted.
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Low compensation, extremely low promotions
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The compensation and benefits are too different between countries.
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Bonus changes, salary not competitive
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What are some of the best things about your team?
We are close knit and a diverse bunch! Some like to party, some like to just chill and talk, and all are funny and witty people to hang out with
Review from Customer Support Dept
Everyone is very supportive and there to help
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The comradery and sense of belonging. Everyone's happy to help with whatever you're dealing with, and our managers trusts us to the point where we have little to no interactions throughout the week and we still manage to fulfill our expectations as a team.
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Everyone lends a helping hand when asked.
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Be open: everyone is in to help each other
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
We work normal people hours for a startup company, which leads to generally happy people
Review from Customer Support Dept
You're encouraged to and recognized by helping not only your team but others
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The company is very inclusive and supports us to learn and get expertise.
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there's an effort to promote work/life balance
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Diversity & Inclusion and Transparency. Some companies talk about D&I to look good, but Mixpanel e-staff means it and employees welcome it. It's a wonderfully diverse company. On top of that, we believe in transparency. You can ask anything and get an answer on pretty much any subject matter.
Review from Customer Support Dept
What needs to change to make the company culture better?
Bring lunch stipend for remote and thursday lunch back
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Solving new problems every day
Review from Customer Support Dept
My team and the work itself. I love my job. I love the culture here. Truly a rare gem.
Review from Customer Support Dept
To learn a lot, growth as a professional and help customers!
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Finding solutions for customers that help them understand their data.
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helping fellow colleagues on blockers they have
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What's going wrong and how can it be improved?
Salaries, compensation, bonus, promotion salary
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What do you like best about your company?
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What would you most like to see improved at your company?
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