Nationwide Insurance CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Flexible and understands life/work balance.
Review from Customer Support Dept
Always helpful and willing to go the extra mile
Review from Customer Support Dept
Adaptive , takes care of our people
Review from Customer Support Dept
The leadership team cares about their associates. They support personal/professional development.
Review from Customer Support Dept
That they know all of there staff by name. You are not just a number. They walk through the call center and talk to us, ask how we are doing & if we need anything. They actually care & show it!
Review from Customer Support Dept
What does the leadership team need to get better at?
Listening to employees real concerns.
Review from Customer Support Dept
I believe better coaching and professionalism. There have been many times that I have overheard unprofessional office talk about employees. There have been times when employees were purposely embarrassed for their performance, when it could have been discussed in private.
Review from Customer Support Dept
What is the best part about your compensation package?
401k match, maternity/paternity leave, medical/dental.
Review from Customer Support Dept
The amount of vacation days
Review from Customer Support Dept
Potential bonus; pension plan still in place
Review from Customer Support Dept
401 K great and paid time off is great.
Review from Customer Support Dept
Paid time off, Medical/Dental/Vision benefits, 401k and retirement pension.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For an entry level job with no degree necessary, it is a high stress job. Looking at other companies in the field, associates with less responsibility are compensated around $10-$20k more. Also, with what we are paid, the insurance is quite lacking, even after hitting the deductible for the year.
Review from Customer Support Dept
What are some of the best things about your team?
They help each other and are very straight forward.
Review from Customer Support Dept
They are super friendly and great to get along with.
Review from Customer Support Dept
Always willing to help each other out
Review from Customer Support Dept
Work well together takes care is each other
Review from Customer Support Dept
It is like a family.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to be inclusive to those that are older, dress differently, and work as a team not forming cliques.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Flexibility, Work from home, collaborative.
Review from Customer Support Dept
The small office is a benefit.
Review from Customer Support Dept
Culture of giving back to community
Review from Customer Support Dept
Flexible work schedules, supportive management, friendly coworkers.
Review from Customer Support Dept
Everyone has a willingness to help you grow and see you succeed.
Review from Customer Support Dept
What needs to change to make the company culture better?
Recognize that there are different ways to produce a good result. Get rid of toxic supervisors.
Review from Customer Support Dept
There are too many changes, and no compensation for any of it. Put your employees first, then you’ll get the customer satisfaction you want,
Review from Customer Support Dept
What did you like most about the interview process?
Straight forward, skills test, friendly staff
Review from Customer Support Dept
The casual conversation after the interview and the expectancy.
Review from Customer Support Dept
Quick turnaround was my experience; but not always the case
Review from Customer Support Dept
There were 3 Supervisors that interviewed me so it was not only one person deciding.
Review from Customer Support Dept
Meeting new people and learning about the position.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working from home, helping others.
Review from Customer Support Dept
The co-workers, the environment, and the overall management team.
Review from Customer Support Dept
The environment is laid back
Review from Customer Support Dept
Getting to be with my team and encouraging them
Review from Customer Support Dept
A job well done. Good quality and effective production.
Review from Customer Support Dept
What's going wrong and how can it be improved?
A Supervisor can ridicule a good employee without cause. Employees are not protected from a toxic boss.
Review from Customer Support Dept
Better compensation and benefits, more room for growth, more professionalism with management.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Nationwide Insurance yet.
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