nCino Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
It is a great place to work and would love to continue to work here.
Review from Customer Success Dept
What do you like best about the leadership team?
They truly care about the team and are some of the brightest people in the industry.
Review from Customer Success Dept
Leadership is very transparent with objectives/goals/mission
Review from Customer Success Dept
They treat us like adults. They are clear, intentional, honest, and present.
Review from Customer Success Dept
They regularly take time to communicate with us in open-forum and Q/A atmospheres
Review from Customer Success Dept
Transparent and aligned to make it a great place to work and grow the company.
Review from Customer Success Dept
What does the leadership team need to get better at?
Not everything at nCino is about BOS, yet it seems to be all we talk about. Other areas/departments of nCino feel left out. Also there is no discussion of DEI from the top, and quite frankly not enough diversity here as a company. I don't see nCino as a long term career option for me.
Review from Customer Success Dept
Clear Communication about expectations, understand that everyone learns at a different pace, offer actual help when its asked for. Not focus on the numbers so much and focus on employee. Transparency into why decisions are made. Works loads are super heavy and we continually get asked to do do more.
Review from Customer Success Dept
What is the best part about your compensation package?
Our insurance benefit is amazing!
Review from Customer Success Dept
The best part of the compensation package is health plan/insurance coverage.
Review from Customer Success Dept
The HSA Contributions and the Vacation days!
Review from Customer Success Dept
Benefits by a mile. Every benefit is the best I've had in my career. Anyone who thinks differently has likely not worked elsewhere.
Review from Customer Success Dept
Free health benefits for my family and me. Very hard to beat that!
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Team gets hemorrhaged by internal and external job opportunities constantly, even within the state or city (in regards to external opportunities). Historically, nCino has always underpaid.
Review from Customer Success Dept
Increase said monetary compensation - it is low here
Review from Customer Success Dept
Transparency in salary ranges would be beneficial.
Review from Customer Success Dept
Comparable comp in the market currently has me underpaid by nearly $45K a year. nCino teaches me a ton, but when I'm not getting paid market rate by that much, I feel its just plain disrespectful. Many feel that way and are exiting. Increase pay. Less focus on return to office
Review from Customer Success Dept
Salary not adequate to the skillset
Review from Customer Success Dept
What are some of the best things about your team?
Always willing to help each other.
Review from Customer Success Dept
My team is a very hard working group that gets their work done and always willing to help one another.
Review from Customer Success Dept
They are smart, energetic, fun, and lively!
Review from Customer Success Dept
Always willing to help others.
Review from Customer Success Dept
Everyone seems happy to be here
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
More diversity. I barely can relate to them aside from work, makes it difficult to engage and collaborate. I feel like an outsider on a regular basis.
Review from Customer Success Dept
People are very clickish here and as a newcomer, it feels hard to fit in. Also doesn't help that almost none of my colleagues look like me...
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
We know how to get the job done but we know how to have fun in the process!
Review from Customer Success Dept
The people I interact with are so helpful and polite.
Review from Customer Success Dept
They care about culture. If we take 10 minutes to just chat about movies or local restaurants we arent getting side eyed by managers. They see culture as part of doing your job well. Which really speaks to a positive work-life balance.
Review from Customer Success Dept
People do not dread coming to work. The whole atmosphere feels inviting and positive rather than foreboding and defeated
Review from Customer Success Dept
Everyone cares and we have fun
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Meeting several different people throughout the interview process and getting to ask questions on a 1:1 basis.
Review from Customer Success Dept
I liked that they made me do an assessment before the in-person interview to see how effectively I could solve problems. It helped give me a sense of what I'd be doing in the position as well, and that was great to get a feel for that.
Review from Customer Success Dept
Talking to multiple team leads in the interview
Review from Customer Success Dept
Honestly for me I really enjoyed putting together my presentation and show the management team what I could do.
Review from Customer Success Dept
You have the opportunity to interview with different people to find out what the company is really like.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I truly enjoy what I am doing and working with our clients. Everyday is like an adventure.
Review from Customer Success Dept
I'm most happy helping my team be successful and using my technical acumen to solve complexities.
Review from Customer Success Dept
I love what I do. The product is good, the customers are bought in, and we help people use our software better.
Review from Customer Success Dept
Working with customers to solve their problems
Review from Customer Success Dept
Solve customer challenges and learn new things
Review from Customer Success Dept
What's going wrong and how can it be improved?
We cut back our budget on travel and expenses, but we have not invested any time or money towards our employees. We need more social gathering opportunities, specifically for people who are not based in Wilmington, or are remote.
Review from Customer Success Dept
Listen to staff! They do not want to be forced back into office, pay fairly based on market trends. Food and games in office is not a perk. People work to get paid, be trusted to work from anywhere and enjoy lives outside of work with the money they earn. Workloads are way to heavy as well
Review from Customer Success Dept
I love the work but it's daunting when you never get your head above water to catch air.
Review from Customer Success Dept
Pay and compensation is my only complaint.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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