Nelnet Customer Support Department Employee Reviews | Comparably
Nelnet Claimed Company
A student loan servicer, fiber internet pioneer, real estate investor, and software provider. read more
EMPLOYEE
PARTICIPANTS
137
TOTAL
RATINGS
1233
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Nelnet Customer Support Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

They answer all my questions and are very attentive to my needs.

Review from Customer Support Dept

What does the leadership team need to get better at?

Leadership Reviews

Telling us the truth at all times.

Review from Customer Support Dept

Accountability. Don't show favouritism. Communicate goals better

Review from Customer Support Dept

What is the best part about your compensation package?

Compensation Reviews

Benefits right away but i havent gotten my insurance card yet

Review from Customer Support Dept

Medicsl benefits are outstanding. Excellent pay

Review from Customer Support Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

There aren't any Compensation reviews of Nelnet yet.
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What are some of the best things about your team?

Team Reviews

We help each other with out a second thought.

Review from Customer Support Dept

Most times they are very friendly

Review from Customer Support Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

They need to hire people who want to come to work

Review from Customer Support Dept

What is most positive about the culture and environment at your company?

Environment Reviews

I work from home so it’s all positiv

Review from Customer Support Dept

Not sure because i have only been there a week

Review from Customer Support Dept

Good medical benefits and pay

Review from Customer Support Dept

What needs to change to make the company culture better?

Environment Reviews

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What did you like most about the interview process?

Interviews Reviews

How friendly and professional she was.

Review from Customer Support Dept

People are positive and friendly

Review from Customer Support Dept

Very clear questions and explained process well

Review from Customer Support Dept

What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

Being able to help keep people from going to collections.

Review from Customer Support Dept

What's going wrong and how can it be improved?

Outlook Reviews

Not sure but today i didnt have a good experience

Review from Customer Support Dept

Company plays favorites. You get promoted if you are well liked not for how much work you put in

Review from Customer Support Dept

What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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