Nelnet Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I love being a part of the Nelnet family….it’s the best feeling in the world to be able to help peo
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They answer all my questions and are very attentive to my needs.
Review from Customer Support Dept
What does the leadership team need to get better at?
Telling us the truth at all times.
Review from Customer Support Dept
Accountability. Don't show favouritism. Communicate goals better
Review from Customer Support Dept
What is the best part about your compensation package?
Benefits right away but i havent gotten my insurance card yet
Review from Customer Support Dept
Medicsl benefits are outstanding. Excellent pay
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
We help each other with out a second thought.
Review from Customer Support Dept
Most times they are very friendly
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to hire people who want to come to work
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I work from home so it’s all positiv
Review from Customer Support Dept
Not sure because i have only been there a week
Review from Customer Support Dept
Good medical benefits and pay
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
How friendly and professional she was.
Review from Customer Support Dept
People are positive and friendly
Review from Customer Support Dept
Very clear questions and explained process well
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to help keep people from going to collections.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Not sure but today i didnt have a good experience
Review from Customer Support Dept
Company plays favorites. You get promoted if you are well liked not for how much work you put in
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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