Nextiva Operations Department Employee Reviews
Briefly describe your overall experience at your company
Pleasantly surprised. I feel valued and like the company wants to keep me here.
Review from Operations Dept
I love Nextiva because I've been treated fairly, I've advanced and I'm compensated fairly.
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What do you like best about the leadership team?
Awesome CEO, forward thinking, deep understanding of market and customers needs
Review from Operations Dept
That they are (with one exception) sincerely concerned about my personal happiness as a way to help me do my job to the best of my ability. This motivates me a great deal.
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Leadership shows they are invested in making us better at our jobs and the best in our industry.
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Overall decent and kind. They treat me like a person and not a work animal....with respect and consideration as to what I might really want.
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They do appear to listen to and adjust based on feedback of employees.
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What does the leadership team need to get better at?
They need to get better at taking responsibility for this company tanking
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What is the best part about your compensation package?
Salary, insurance, other non-financial benefits
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Guaranteed life coverage up to $100000. Not sure I'd qualify for it outside of work.
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Most of my benefits are paid for by Nextiva
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Appears affordable based on what others have shared.
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Compensation package could use a little work, insurance is good but some monetary bonus/goals would be nice.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay Scale on par with the industry.
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It is not obvious how to follow up or improve on specific skills connected to my position, and I'm expected to learn additional tech skills on my own. So, I'm not in a position to ask for a better wage. I'd like to be an "XBert" technician, but that course was shelved.
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The execs only care about 1 thing and that is how much money they make. The people like me who are in the trenches dealing with the issues they are causing don't get anything for it
Review from Operations Dept
We have QA to address weak points and issues in processes but don't have anything to measure the effort spent on projects or delivering "amazing service" to our customers if that's not peer-to-peer recognition which most people ignore as it's just "part of our job"
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For the industry we are still underpaid per role however we are given the tools we need to succeed.
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What are some of the best things about your team?
We enjoy each other's company a great deal. We help each other with problems and advice that we share (not everyone knows everything about everything)!
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Frequent 1 on 1 time with my manager
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Coworkers support each other and treat each other well with positive energy and sincerity overall. I get more help from my co-workers than I do my immediate supervisor, however.
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Good humored, willing to learn.
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We have an amazing team who all uphold the Nextiva values and help drive success both internally and externally
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What do your coworkers need to improve and how could you work together better?
Onboarding technicians need more training and they need to slow down and make sure builds and build updates are done correctly the first time.
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They need to be able to read and write in English
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What is most positive about the culture and environment at your company?
The fact that we are treated with respect from top to bottom. Overall, people try to treat others as they'd like to be treated by looking at what can be done to help, rather than replace someone who has an issue.
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Leadership keeps things fresh and exciting.
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always something to improve and work on.
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Principles outweigh personalities here. The execs and Thomas care about us and put the people first (employees and clients) and that is what catches the profit. It's the first place I WANT to stay at and look forward to be working! I don't worry about being fired/confronted...ever. I feel safe here.
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The attempt to engage employees with activities both during the work day and occasional events outside work.
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What needs to change to make the company culture better?
All the managers need to be fired
Review from Operations Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When a lead or colleague shows me how to do something I don't know how to do yet.
Review from Operations Dept
I love to help my customers with problem resolution.
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Solving problems and contributing to Nextiva's success.
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Our weekly meeting where we get to interact with each other and have some fun and show each other just how great and funny we all are....and the amazing way we work together! Getting up to work at Nextiva is great as people come first and problems are always resolved without the emotion.
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The feeling of working through difficult situations!
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What's going wrong and how can it be improved?
Nothing is going wrong, I just am not excited to be stuck in an exchange of my time for a paycheck. I have a long list of things I would prefer to do that come before work. I see work as a necessary evil in my life until financial independence can be reached.
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The decision making at the top is causing massive issues at the bottom. Like I answered before, the execs need to be fired
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It is very stressful, I wish there was more understanding in the time it takes to create the things asked of us.
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What do you like best about your company?
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What would you most like to see improved at your company?
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