At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
I loved working for Nordstrom when things were better, but within the past two years I cannot say much positive or happy things about the company.
What do your coworkers need to improve and how could you work together better?
There's no 'I' in team, everyone has to work together however when leaders aren't present or interacting with the team, everyone walks all over each other.
What does the leadership team need to get better at?
Leadership have to act as leaders and not like friends of the employees. They must show more presence on the sales floor and within their departments, and be more supportive of their teams.
Why do you feel undervalued and what would make you feel better about your compensation?
Nordstrom eliminated many ADM roles and combined a few DM roles, giving these leaders very little time to either accept their severance package or step out of their role and accept a pay cut just to keep the job.
What needs to change to make the company culture better?
Nordstrom needs to get back to focusing on their employees. It once felt like you were part of the family, now they are trying to eliminate and combine what they can to save money which results in the ones who care, leaving the company.
What would you improve about your company's interview process?
The interviews use to go through HR, now unfortunately it's meeting with the candidate and listening to them talk before you decide if they are a good fit or not. Since that change we've hired lazy people or people there just because they spoke well during the interview.
What's going wrong and how can it be improved?
Leadership needs to be more focused on their teams and employees, they need to participate more rather than just talking about what's going on and why. The whole structure of the company has changed in just the past two years, I've been with the company for over 8 years. Customers see it also.
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