At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
They preached attracting/retaining talent, but advancement was a bureaucratic nightmare & compensation was poor. They preached transparency, but no one seemed to know what was going on & communication was extremely poor. They preached a vision but lacked a clear direction.
What are some of the best things about your team?
My coworkers made my overall negative experience bearable.
What is most positive about the culture and environment at your company?
They do strive for a positive and constructive work environment, even if they fall short sometimes.
What's going wrong and how can it be improved?
Top leadership is grasping at straws to improve efficiency and drive results. The recently-adopted Kaizen model should be about small changes over time, not a continuous overhaul of process. The company doesn't know how to utilize, grow, and retain its talent.
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