At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
More understanding and respect for employees
What does the leadership team need to get better at?
Treat employees with more respect and be more realistic and understanding
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