Ontraport Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
All members of the leadership team listen to your concerns and then actually act on them to make work life better for all employees. The first company I have ever worked for where feedback is actually taken into consideration and applied when it can be done in a constructive way.
Review from Customer Support Dept
Everybody is genuinely focused on helping you learn and grow in your career . The leadership team does a great job at creating an amazing work culture and overall environment.
Review from Customer Support Dept
The team here is transparent and helpful. We all have off days, but the team here is quick to jump in and help out. My managers give honest feedback in a productive way which I can make good use of and learn more about our platform and how to help our clients.
Review from Customer Support Dept
I love how open to helping our their team they are. They bring this excitement to work that I haven't seen anywhere else!
Review from Customer Support Dept
Clear paths to advance career, transparency in the direction of the company and goals
Review from Customer Support Dept
What does the leadership team need to get better at?
Listening to their employees. Leadership is great at being supportive when things are going well or when everyone agrees--not so much when employees are stretched thin or have valid feedback about how to improve our processes.
Review from Customer Support Dept
What is the best part about your compensation package?
The catered meals are the best part. Reason being is because you are not aware of just how much money can be saved when 2 meals a day are provided for you.
Review from Customer Support Dept
The benefits package is great and is almost entirely covered by the company. The pay is more modest then some other companies in the space but the benefits really help cover the gap
Review from Customer Support Dept
Unlimited PTO is quite the perk. In my own case, and this is quite rare, I also get to enjoy some pretty impressive travel perks. Just went to Australia last December and will be going to Spain in June.
Review from Customer Support Dept
The unlimited PTO and paid medical
Review from Customer Support Dept
I like how flexible our Insurance options are. It really shows that they care about our needs and that every employee has individual needs.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
While I am at a 'starting level position' - I actually took a pay cut to work here, because I wanted a better environment with better benefits. The pay could be a bit more for what we do, even starting out after training, but the benefits rock and we get good meals and snacks everyday.
Review from Customer Support Dept
My position is seen as a stepping stone to land a position in another department. We have the opportunity for upward mobility, but I would love to be valued and compensated fairly in my current position. While wages are "competitive" in the tech market, they're not livable or sustainable locally.
Review from Customer Support Dept
What are some of the best things about your team?
The job can be difficult or busy at times and the team thrives as a whole when under pressure so anytime you need help you know the team has your back fully and that means a lot.
Review from Customer Support Dept
The best things about our team and meetings are that we celebrate each other and our milestones = the CEO Landon presents almost every week, and we hear what team members about what we're doing great.
Review from Customer Support Dept
We're really just one big family and love to see each other grow and expand into their roles here
Review from Customer Support Dept
We're like one big family and we generally all like working with each other
Review from Customer Support Dept
Everybody works together to collaborate on the best way to do things and get things done. The team is encouraging and seemingly always happy to help. Most positive attitude I've ever seen in an environment.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Love how everyone is constantly giving each other praise and shout outs
Review from Customer Support Dept
We have a FB group for Users which is great, and also a FB group for employees, and we help each other out a ton. We share monitors, camera bags, backpacking gear, anything you can think of and pass it on to the next ONTRApeep.
Review from Customer Support Dept
Almost everyone here loves their job and loves coming to work everyday
Review from Customer Support Dept
Communication. I always feel I'm able to ask questions and get answers no matter what issue I might be experiencing
Review from Customer Support Dept
We support one another. We have a beautiful campus.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Everyone was very warm and welcoming even before I was hired
Review from Customer Support Dept
HR is very pleasant and thorough - and makes you feel welcome. One of the managers paused on a question I had and said "I never thought about it like that" and seemed to actually care and consider what I'd brought up.
Review from Customer Support Dept
I liked that it gave me a chance to meet multiple members of our Leadership team before making a decision
Review from Customer Support Dept
While the interview process is designed to see if you're a good fit for the company, the reverse is true in the fact that I felt I got a good sense of what the company was about during my interviews.
Review from Customer Support Dept
HR was very clear in their expectations and the steps of the process.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
When not on screen share shifts, we are able to listen to music and that makes the vibe of the work day always good!
Review from Customer Support Dept
Being able to learn new things everyday and work in an environment with equally supportive and hard working people
Review from Customer Support Dept
When a client has an AHA! moment and realizes that they can create automation and grow their business.
Review from Customer Support Dept
When I can see that my work and energy are being used in a good way and can help our client's be successful
Review from Customer Support Dept
Coming to work never seems like a chore as I enjoy my job and I work with friends.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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