PAC Worldwide Customer Support Department Employee Reviews

I have been with the company for awhile and I love the people I work with and the growth I keep getting each year.

Review from Customer Support Dept

From the day I started I felt valued and that I belonged on the team. My manager has held me accountable to my yearly goals and made sure I was growing professionally which has also allowed me to grow personally too. We have a strong leadership team and they're always available if needed.

Review from Customer Support Dept

Best company I have ever worked for as far as culture and treating me as a person instead of a worker.

Review from Customer Support Dept

I feel secure and trusted as a leader. I also feel supported.

Review from Customer Support Dept

In the past, I felt very secure in my position. With a new manager that isn't great at dealing with people and the slew of layoffs we've had in the last couple of years, I'm not feeling as secure as I used to.

Review from Customer Support Dept

They actually care about the people

Review from Customer Support Dept

Very transparent and open door policy. Flexible and encouraging

Review from Customer Support Dept

Thier open-mindedness, no ideas are dumb, they foster a positive environment, and it gets the team excited for their job each day.

Review from Customer Support Dept

I appreciate how they listen to us as employees and people. They also advocate for us when we are requesting changes.

Review from Customer Support Dept

They treat me as someone with a life outside of the company.

Review from Customer Support Dept

Communication is something we're always needing improvement on - my leadership team needs to be better at communicating the same information to everyone at the same time. It would also be nice for my leadership team to know how D365 works and how to find information within that system.

Review from Customer Support Dept

Communication is lacking, specifically in my dept. Some people receive necessary information, but it is rarely shared in a reliable format (info is spread by word of mouth instead of in an email to the entire team.)

Review from Customer Support Dept

Health insurance is really good

Review from Customer Support Dept

Health Insurance premiums being covered by PAC.

Review from Customer Support Dept

Merit raises are based on perfomance and not strictly based on a solitary average percent

Review from Customer Support Dept

The PTO to start for a new employee is very generous. As a new employee I never felt like I didn't have enough vacation time.

Review from Customer Support Dept

The ability to rollover PTO.

Review from Customer Support Dept

3%-4% annual raises do not compare to the rapid inflation in our society. Work and life balance are great unless you are unable to save and work paycheck to paycheck. I believe we should be compensating our tenure employees better.

Review from Customer Support Dept

The workload isn't distributed equally within the whole region.

Review from Customer Support Dept

Max pay increases year over year, 3-4% does not cover inflation which causes myself working paycheck to paycheck more and more every year I work here.

Review from Customer Support Dept

Being higher compensated in a management role compared to hourly employees

Review from Customer Support Dept

I feel as though taking bonuses away is such a de-motivator...

Review from Customer Support Dept

We are like family and a team that helps each other

Review from Customer Support Dept

I feel that everyone on my team wants us all to succeed and are willing to help anyone else in need. Partially because we're struggling with a manager who isn't able to help us with anything, we've come to rely on each other even more so.

Review from Customer Support Dept

great sense of humor, strong team bond, very driven

Review from Customer Support Dept

Everyone is always willing to help each other out, it's a team environment and we celebrate each other's wins and help push each other to be better.

Review from Customer Support Dept

I enjoy how positive and outgoing my teammates are. They also are very helpful and I feel we all do a good job helping each other out.

Review from Customer Support Dept

My environment is very positive and I enjoy being there

Review from Customer Support Dept

I love the laidback atmosphere - it's a professional setting & we're all working hard, but it feels breezy and there's never any conflict/ drama I need to worry about.

Review from Customer Support Dept

PAC takes their time to pick employees and it shows. Everyone at the plant is nice and you're greeted with a smile. Having happy employees makes my job better and easier to work with others cross departmentally.

Review from Customer Support Dept

Encouragement to learn and grow as employees. Understanding when it comes to personal issues. Helpful when there are problems rather than pointing fingers.

Review from Customer Support Dept

Everyone has a focus on the company and the end goals.

Review from Customer Support Dept

My coworkers, they are close friends of mine

Review from Customer Support Dept

Being able to 'zone out' and get a good amount of stuff done without interruptions.

Review from Customer Support Dept

When we get a note from the customer about how a teammate went above and beyond to provide a world class customer experience.

Review from Customer Support Dept

Helping my customers, doing good business, working with sales to bring in new business, growing as a company and employee, fun times with teammates, learning with my teammates.

Review from Customer Support Dept

Not being micro-managed and freedoms to get my job done as necessary.

Review from Customer Support Dept

Lack of training in newer employees and lack of retaining information in newer employees tend to cause more work for senior employees which is slowly causing burnout

Review from Customer Support Dept