Revenue.io Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
It has been a good experience overall. The pace is fast but I like it
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What do you like best about the leadership team?
Transparency about our goals and gaps
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That they are very involved in working with their customer facing teams. Also huge focus on collaboration to accomplish whatever is needed to support our clients
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They are open to suggestions and hearing ideas.
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They are hands-on when they need to be and vocal about goals, strategy and what kind of company we want to be. They're consistently enthusiastic and seem competent and to genuinely care about their teams.
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I appreciate how upfront and honest they are with the entire company on changes, roadmap and overall support of the entire company.
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What does the leadership team need to get better at?
Alignment on communications to internal stakeholders
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What is the best part about your compensation package?
I'm happy that there is a focus on both retention and additional revenue closed that results in commissions.
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My base salary is competitive
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Pay is very fair and equitable
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The pay itself, along with the ability to choose from a variety of benefits providers.
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I like the stock options, unlimited PTO, HSA contributions and ability to work from anywhere. Revenue.io also set me up with an entire work station so I didn't need to purchase any hardware pieces to get my job done.
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Why do you feel undervalued and what would make you feel better about your compensation?
Wish we had 401k matching
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Sick days would be a major plus! I think that being human centered can be lived for more benefits that promote work life balance.
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What are some of the best things about your team?
Everyone clicks. We're all similar thinking people and it makes the culture enjoyable!
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We all work together towards common goals
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Revenue has incredibly intelligent people who are passionate about their respective departments.
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Collaborative, caring, responsive, supportive, forward-thinking
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I feel we support one another well. Most of us are relatively new, so we are all learning how best to do our jobs.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everyone is willing to jump in and help! That's so massive to feel this supported.
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Everyone works together and is open to ideas
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Working towards modernizing benefits to improve company culture
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Freedom to work from anywhere / remotely is a huge plus. Also, everyone has a vested interest in everyone else's success, and it shows.
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Everyone is willing to help each other be successful.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
Everyone was friendly and seemed genuinely interested and engaged in the call. You don't always get that when people are working remotely. Also, the communication on status and next steps from HR was helpful and removed a lot of the anxiety common during the process for candidates.
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I was given a task to present on the company's software stack and it really helped me learn about the company and how people can use it for their own use cases.
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It was quick and painless
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Getting to engage with so many different leaders
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What would you improve about your company's interview process?
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What makes you most happy at work?
The challenges I work on
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Customers are great to engage with
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Being recognized (in any small way) for doing something well and being able to do the same for others.
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Learning about the software and our customers use cases.
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The impact I get to have on customers and managing relationships with them. I walk away from so many calls deeply thrilled, happy, and fulfilled
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What's going wrong and how can it be improved?
I seem to only be uncovering issues, and having difficulty being able to solve these problems on my own. Also contract negotiations are becoming more difficult due to the competitiveness of the market in the Dialer space.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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