Rocket Companies Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Rocket Companies yet.
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What does the leadership team need to get better at?
I worked at United Wholesale and took the bonus they paid me to move to Quicken Loans/Rocket (I think they needed a name change to bury some of their skeletons!) What a HORRIBLE DECISION! This is a rat race, no family feel, no culture, no integrity, and we rip off borrowers and they proud of it.
Review from Customer Support Dept
Fake obnoxious inexperienced. Not self aware.
Review from Customer Support Dept
The leadership team needs to trust its early engineers more, instead of shutting them out of decisions on technical direction and micromanaging them.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Rocket Companies yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
My compensation is changed a lot. Expectations are unclear.
Review from Customer Support Dept
Additional growth has been directed to new hires before “right-sizing” salaries for early employees. Stock warrants were promised, but never issued.
Review from Customer Support Dept
What are some of the best things about your team?
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What do your coworkers need to improve and how could you work together better?
More professional, business knowledge over production.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There appears to be a want to get better. But not much evidence until a high level executive speaks in a pejorative on fixing schedule changes etc.
Review from Customer Support Dept
What needs to change to make the company culture better?
fire the management, stop the sweat shop!
Review from Customer Support Dept
What did you like most about the interview process?
The speed of hiring as a processor. Internal transfers are a nightmare.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Getting into flow at work.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of Rocket Companies yet.
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What do you like best about your company?
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What would you most like to see improved at your company?
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