Sonic Drive-In Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 22 days ago
Review from Customer Success Dept
Review from Customer Success Dept
Overall working there is okay except for the night manager that comes in at 6:00
Review from Customer Success Dept
What do you like best about the leadership team?
As for the leadership team (not involving management) They are very good at directing the team through busy times and handling upsets. They have a lot of patience with the customers as well as their employees.
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Good at being a team leader, great co-workers, all socialble
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They made me fit in and always reminded me that I was doing an amazing job, which my boss never did instead usually cussed at us or made a threat.
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What does the leadership team need to get better at?
I need a team who communicates and welcoming attitude
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Actually doing their work and not sexually harass the ONLY GIRL in the store. It was reported and nothing was done or written down
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Communication, listening, nd solving the issues instead of being irrational and oblivious
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A lot that’s too much to put into words would love to speak with someone direct
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Not mixing friends with work ethic. Treating people fairly.
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What is the best part about your compensation package?
Not sure about this question
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I can pay my bills and have money
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Yes l will be on time
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Why do you feel undervalued and what would make you feel better about your compensation?
The male employees are making $3 more an hour than female
Review from Customer Success Dept · Posted 22 days ago
Health benefits and more hours.
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Just would like for my work to be noticed
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If they would stop letting her get away with every illegal thing she does. She steal money and blames it on others. She cheats others out of there hours just so she get friends can get all the hours they want and need. She writes up the other employees on false documentation. She is the main problem
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What are some of the best things about your team?
We enjoy the help we gibe each other
Review from Customer Success Dept
My team is very patient with one another. I also feel like we communicate well. Many of us are around the same age as well so we are even more relatable to each other. We all like to help each other out and the majority of us try to get as much stocking and cleaning done as possible before we leave.
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everyone seems to work well together.
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Friendly, great at teamworking, good at helping
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For the most part, all my team members that I work with work good but there are a few in the bunch that don't
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What do your coworkers need to improve and how could you work together better?
Im the only coworker other than the manager and cooks.
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At this point i really don't know
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I think instead of making each other feel worse we could just be more formal and professional
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The management such as the store manager and his family attitudes and how they ho about not even trying to be professional needs to change drastically because their trying to make it to were I leave because I hate easier that trying to fire someone who they have no reason to fire, fire
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What is most positive about the culture and environment at your company?
Nothing is positive in a situation female employees are afraid of being bruised by make male employees
Review from Customer Success Dept · Posted 22 days ago
The most positive thing about the environment is the coworkers. The only thing keeping all of us there is each other. We genuinely make a great team and I'm sure everyone would be much happier if we were a team working under different management or at another location.
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The Sonic energy and their drinks!
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The employees are great it's management that needs to be worked on
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People need to encourage you and support you when you're training for a new job
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What needs to change to make the company culture better?
Hire a new more understanding and equipped general manager !
Review from Customer Success Dept
Told close completely. Get new managers. Pay more. Dont disrespect the ONLY worker you have
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I feel we need better management
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What did you like most about the interview process?
The positive attitude that first day.
Review from Customer Success Dept
I loved our old GM kari pritchett she was the kindest and most understanding about anything!
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I was in and out in less than 10 minutes.
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Quick Easy Hiring manager was very nice
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I liked how short it was. It only took about 5 minutes.
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What would you improve about your company's interview process?
Them to do more looking into who they just hire into their company
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Give them more information about what they will be doing
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I think someone else should be incharge and care more about the people they bring in
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What makes you most happy at work?
The customers smile and the have a great a day
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The customers, employees, and the fast pace.
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The customers, most of my coworkers got me excited to work with them.
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Serving the customers gives me most pleasure at my job
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I am happy all the time
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What's going wrong and how can it be improved?
New management would be great
Review from Customer Success Dept · Posted 22 days ago
No one is caring about customers except me.
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Management is not paying employees properly
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I feel as if the people running the store need to be better trained and humbled
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Dining room is closed, customers are not allowed inside, drive-in isn't available, must go through drive-thru, says GM. I need somebody that knows what they are doing basically. Everyday i come in feeling lost, there is no motivation, just negativity. I have had to leave many jobs in WY cus of that.
Review from Customer Success Dept
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