Sono Bello Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I feel like my voice is heard and carefully considered.
Review from Customer Success Dept
always present and willing to help out
Review from Customer Success Dept
I love that my PM Charles Stone cares about me personally, and he actually shows it in his actions. he goes above and beyond for his team of employees.
Review from Customer Success Dept
They are very supportive and always inspiring us to do better. They seem to really care about us and our best interests as well as the companies.
Review from Customer Success Dept
They care about their employees
Review from Customer Success Dept
What does the leadership team need to get better at?
better communication, accountability, and acknowledgement
Review from Customer Success Dept
Better patient care and less focus on the money. Listen to the physicians; seek their advice, use their talents which are varied.
Review from Customer Success Dept
communication with all staff members. no closed doors
Review from Customer Success Dept
communication and right goals to make that team successful not just one center over the other
Review from Customer Success Dept
What is the best part about your compensation package?
They haven't raised the price of health insurance for at least 3 years (I can't remember if it's 3 or 5 years) and I have the opportunity to make monthly bonuses.
Review from Customer Success Dept
not able to use. dont get benefits from here,
Review from Customer Success Dept
my pay rate is great.
Review from Customer Success Dept
Benefits are good, however the cost to the employee is very high. I understand that insurance costs have risen but the high cost is a hardship.
Review from Customer Success Dept
Paid holidays, matching 401k, paid time off
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
As a CES I get paid really well. I feel that my bonus structure is unfair. There are days I am doing intakes and consents to keep us in flow. If the PCC doesn't reach goal, then I don't bonus. I feel with me doing these extra steps I should bonus regardless of if goal was met.
Review from Customer Success Dept
I feel that I constantly step up and work hard but I don't feel appreciated. I feel I'm very much disposable to the company. It's also a blow when I've worked here 2+yrs & a new hire gets hired on making more money for the same position as I'm in. I don't feel appreciated at all.
Review from Customer Success Dept
Increase pay based on the cost of living per state.
Review from Customer Success Dept
no acknowledgment of workload being done when short staffed, no meals provided on days when to many surgeries and pre op scheduled with no breaks for lunch. no team acknowledgement from front of house to back of house
Review from Customer Success Dept
I do not feel that i am compensated for all that I do and for the skill set that i bring to my role and my team. Would appreciate a wage reassessment, raise and the ability to work 4 10 hr shifts as i was originally hired for.
Review from Customer Success Dept
What are some of the best things about your team?
My team is positive, hard-working, caring, kind, and supportive of one another.
Review from Customer Success Dept
all work hard and together
Review from Customer Success Dept
We communicate really well and find ways to stay positive and keep each other going. Just a very inspiring and uplifting environment to work in. As well as everyone strives to help others do better and be better.
Review from Customer Success Dept
team work, honesty, strong team members, communication
Review from Customer Success Dept
we stick together and have each others backs, we pick up where the other teammate is lacking.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
More teamwork, too much laziness
Review from Customer Success Dept
Fellow surgeons here are dishonest and dismissive of patients.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The company promotes and supports opportunities for team building activities, the team works really well together, and everyone is there for a common goal, which is to help our patients succeed with their aesthetic goals and patient safety. We all LOVE seeing our patients transform their lives!
Review from Customer Success Dept
Very clean and friendly place.
Review from Customer Success Dept
everyone is friendly and does not judge you based on religion, sex, or skin color and that's what I love about the company.
Review from Customer Success Dept
Everyone wants you to win and do better and help you get there.
Review from Customer Success Dept
the patients and my coworkers
Review from Customer Success Dept
What needs to change to make the company culture better?
better teamwork, better compensation, and accountability on those not pulling their weight
Review from Customer Success Dept
My facility really struggles to work as a team.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The people and the positive impact we have on our patients.
Review from Customer Success Dept
I have the chance to work a very talented staff.
Review from Customer Success Dept
that we get to have fun and laugh it doesn't feel like a boring 9-5 Job, its something new each day.
Review from Customer Success Dept
When we are busy with a consistent flow of customers but not overbooked to where patients are having to wait an hour past their appointment to be seen.
Review from Customer Success Dept
When everyone works together and feeling appreciated.
Review from Customer Success Dept
What's going wrong and how can it be improved?
to be more appreciate and to get a pay raise for the work put in
Review from Customer Success Dept
High stress level, mainly due to personalities amongst the physicians. Nurses too often reduced to tears. No probation nor behavior modification attempts, money making trumps ethics.
Review from Customer Success Dept
Some staff members are not nice and very hard on new staff. They will call you out and make sure you are aware of what you did wrong.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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