
Favoritism/familiarity appears to be the primary driver of promotions and hiring instead of experience.
Doing the right thing for the customer and creating a planet run by the sun.
They want to do the right thing for the customer and truly care about the industry and work they do.
At its core, what we do for the public is good, but we are losing sight of this trying to be the biggest solar company by enabling our sales consultants to overprice systems and set poor customer expectations.
Invest in better tools and hold sales accountable to achieve the the NPS goals and rework they are seeking to improve. Start doing this now instead of ignoring this advice provided from different leadership and outside consultants over the years.