
bad actors in various departments ruin work for many others.
Accessing needs and separating from bad actors who flaunt procedure or don't produce even the bare minimum of productivity.
Good people, good senses of humor, a good portion work hard and strive to do the best by the customers.
More layered structure, This would require more lower leadership positions and upgrading current ones to higher tiers. This would focus work more and allow for more control at lower levels, with the right people leading it would likely be higher producing and promote more correct communication.