Sweetwater Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Everyone is very personable and approachable.
Review from Customer Support Dept
They are passionate about what they do, and they truly care about our customers and about me as an employee! I feel very fortunate to work for such a fine company. I realize this may sound phony, but I consider everyone here as a part of my extended family.
Review from Customer Support Dept
They're closely tied to the actual work and understand the nuances/demands of the industry
Review from Customer Support Dept
Our team has lots of heart and care of all of our employees. They truly want everyone to perform at their best in an effort to take care of our customers!
Review from Customer Support Dept
They leave me alone and let me do my job.
Review from Customer Support Dept
What does the leadership team need to get better at?
I am eager to grow in the company, and have no understanding of what steps I can take to be considered for advancement. I asked and was told to constantly remind them of what I need, but I see others that started after me get promoted. Inclusivity would be greatly appreciated and deserved.
Review from Customer Support Dept
Consider yearly raises larger than 40 cents. Allow us to work from home when we're sick to not encourage - no, require people to come into the office and spread sickness when we all work in cubicles near 4-10 other people all day long.
Review from Customer Support Dept
Organize n communicate. Keep people longer
Review from Customer Support Dept
What is the best part about your compensation package?
The whole package is excellent. This includes top tier medical and disability coverage.
Review from Customer Support Dept
The benefits included are excellent and have protected us very well. We are grateful for them!
Review from Customer Support Dept
Having flexible health care options, and an in-house doctor and nurse is great.
Review from Customer Support Dept
Competitive benefits w/ a better than average premium.
Review from Customer Support Dept
Lots of good in house opportunities, including in house Doctor, gym, diner, concierge services etc to help get things done. Plus, decent retirement package with good time off.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have been with the company a little over a year and have consistently demonstrated dedication, strong performance, and commitment to my role. However, I have notices that others who joined after me have been promoted, and I was told it was because I didnt constantly remind them.
Review from Customer Support Dept
Raises are not based on performance and seem to be an arbitrary small number decided by management before you even come in the room for your annual review (which is hardly ever exemplary despite your actual work ethic - just average).
Review from Customer Support Dept
I would feel more valued if my pay was closer to Indiana's median compensation for my position. According to various online research platforms I've investigated with, I am making about half of Indiana's median salary for my current position.
Review from Customer Support Dept
I feel like the amount of work I do compared to my contemporaries is not reflected in my compensation
Review from Customer Support Dept
With how large and profitable the company has been the compensation to the rest of the company does not seem proportionate. Along with that it seems like the main driver for financial growth is to either come in as a new hire or switch departments in general.
Review from Customer Support Dept
What are some of the best things about your team?
We are all close as a department and have a great comradery.
Review from Customer Support Dept
Conversations are kept to a minimum.
Review from Customer Support Dept
We are all working toward a common goal.
Review from Customer Support Dept
Incredibly smart with a passion for doing the right thing. They also work hard to get things done, and are constantly thinking of ways to improve the organization.
Review from Customer Support Dept
The ability of the techs to be able to serve our customers at a very high level, every day. We have some amazing people on the team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Ive notices some dynamics that make collaboration feel a bit less open and inclusive. There are constant rolling of eyes at me, passive aggression, and cliques that exclude those with melanin.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Still trying to figure that out.
Review from Customer Support Dept
The work environment is relaxed but people get their work done.
Review from Customer Support Dept
The culture is nice if you're in Sales, I'm sure.
Review from Customer Support Dept
There is a feeling of pride and high standards the minute you walk in the door. Strong culture based on high performance and character.
Review from Customer Support Dept
The level of care towards doing the right thing. So many tools and resources to grow and get better, along with many amenities helps to truly foster a work ethic that at high levels.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
A job done well and a satisfied customer.
Review from Customer Support Dept
Being able to help people learn about the products they've purchased.
Review from Customer Support Dept
Seeing team members grow personally and professionally
Review from Customer Support Dept
Having the empowerment to do the right thing and to have all the tools to help ensure our customers are happy. Beyond that the challenge of finding ways to continuously improvement both internally and externally.
Review from Customer Support Dept
The customers make me the most happy.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Sales is favored above all, regardless of how much other departments contribute to customer retention. Sales is able to get vendor perks, free merchandise, contests and giveaways while tech support exists so they don't have to put any work in beyond making the money.
Review from Customer Support Dept
No paid breaks. To far to park
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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