The GEO Group Customer Success Department Employee Reviews

We need more staff like one officer should be up all time and other staff will monitor down area for the safety of offenders

Review from Customer Success Dept · Posted 15 days ago

I always thought working in a corporation office was going to be fun. But unfortunately it was not fun. You learn that management like the PM and the senior case specialist have their own group of people that the hold a favoritism and if you are not part of that group you become their target.

Review from Customer Success Dept · Posted 16 days ago

I just started so not much to say

Review from Customer Success Dept · Posted 19 days ago

Overall, I have been burned out. I understand that the office is short staff and I do not mind helping. however, I want to be shown more appreciation. Saying "thanks", is a good start but eventually it is not enough to compensated for arriving to work early(before scheduled shift), staying late ect.

Review from Customer Success Dept · Posted 23 days ago

This is my 3rd facility within law enforcment. They reccomend to use it as a stepping stone but i see myself staying as long as i can. I love my schedule. My job is easy. Not stressful. Management isnt draining to deal with. Im able to afford my life. I genuinely love this job.

Review from Customer Success Dept

Team work and treat everyone equal.is my pleasure working in GEO.í bought a big house and got my caring husband under 3years working here .I have achieved more th

Review from Customer Success Dept · Posted 15 days ago

They dont have a leadership team as they have favoritism with certain groups of people.

Review from Customer Success Dept · Posted 16 days ago

So far treating everyone with respect and bot treating you as just another employee

Review from Customer Success Dept · Posted 19 days ago

My direct supervisor always says thanks to all staff and gives tokens of appreciation.

Review from Customer Success Dept · Posted 23 days ago

I appreciate that my Supervisor checks in on me daily to see how I am, see if I need anything to do my job for the day and conducts monthly one on one meetings with me.

Review from Customer Success Dept

Communication and more training. I felt like i was drowning with work

Review from Customer Success Dept

The only person that was professional and I had any respect for was Mr. Clark in training. People in training and people out on the unit were unprofessional. That prison is out of hand. The only advice I would give is firing all the leadership and choosing better people to fill their positions.

Review from Customer Success Dept

Time management, employee relations, clarity of mission/goals.

Review from Customer Success Dept

Communication, team build, leadership, management.

Review from Customer Success Dept

Taking to people with respect Plus Milton Johnson needs to be fired or replace rasicm person If you go have new hires then let them pick their own schedule & dnt have Bapiste to pick ig where she need employees. Thats why Southeast TX Transitional have high turn over rate No respect

Review from Customer Success Dept

Great am glad to be part of GEO

Review from Customer Success Dept · Posted 15 days ago

Not much as we only get a raise each each of some cents.

Review from Customer Success Dept · Posted 16 days ago

Im not sure yet but ik sure it would be the pay

Review from Customer Success Dept · Posted 19 days ago

PTO, Health Benefits, friday meals.

Review from Customer Success Dept

a competitive salary that meets or exceeds market rates, performance incentives like bonuses or commissions, and comprehensive benefits such as health insurance, retirement contributions, and paid time off

Review from Customer Success Dept

Yes, I feel undervalued. Tangible tokens of appreciation and or a pay rate increase.

Review from Customer Success Dept · Posted 23 days ago

If GEO wants to attract and retain high quality employee's who will make their position a career and not a temporary stopping point, the pay should commensurate with the cost of living.

Review from Customer Success Dept

The more I learn about the job the more is being added to it. I do feel the pay was fair originally but now that so much more is being added it does feel like 18 per hour or 19 per hour would be more fair.

Review from Customer Success Dept

More money and better benefits

Review from Customer Success Dept

my position save Geo group a ton of money. That's the only reason why I say that and then when I look at the officers pay, it is to be a little bit more motivation but all is great not complaining.

Review from Customer Success Dept

Team work and working towards meeting our goal

Review from Customer Success Dept · Posted 15 days ago

Im just starting to get to know them but it seems like they wikl have your back

Review from Customer Success Dept · Posted 19 days ago

My team help each other and we support each other.

Review from Customer Success Dept · Posted 23 days ago

Good communication, willingness to help each other, respectful, thoughtful and good humor.

Review from Customer Success Dept

We all work together well.

Review from Customer Success Dept

They need to stop gossiping and creating rummors and creating groups of people with management.

Review from Customer Success Dept · Posted 16 days ago

they need to improve on anger issues, talking with inmates, and being approchable. Not all staff are this way but most are.

Review from Customer Success Dept

Coming in on time and doing there part the right way

Review from Customer Success Dept

Communication, personal development & growth, & teamwork despite position.

Review from Customer Success Dept

Everyone is unprofessional. No one does their job. There is constant attitude and no communication.

Review from Customer Success Dept

You get to interact with other people from different cultures and learn from their lifes and they journey to come to the US

Review from Customer Success Dept · Posted 16 days ago

How diverse it is and how most people are willing to help

Review from Customer Success Dept · Posted 19 days ago

The team work is the most positive here.

Review from Customer Success Dept · Posted 23 days ago

Good, quality training, supportive Supervisors and good follow up.

Review from Customer Success Dept

Everyone gets a long it seems.

Review from Customer Success Dept

Attendance like we are getting good pay.let it be 12hours shift not at times we do 13hours because G1 key are few and most of the key are not working good enough

Review from Customer Success Dept · Posted 15 days ago

Having 2 or more staff in housing units on the yard

Review from Customer Success Dept

More training, in-service, accountability, safety/defense training for non-officers, and effective screening during hiring processes.

Review from Customer Success Dept

That whole place needs a change.

Review from Customer Success Dept

Work 3 or 4 day shifts. This 5 day work week is archaic. Give people more than 2 days off. Work to live, not live to work.

Review from Customer Success Dept

Getting paid after working for 2weeks at least will pay my bills not depending on government

Review from Customer Success Dept · Posted 15 days ago

Trying to help the participants with the ISAP program and be able yo provided community resources for the participants.

Review from Customer Success Dept · Posted 16 days ago

So far how positive my coworkers are

Review from Customer Success Dept · Posted 19 days ago

Not working in an environment that supports negativity. I appreciate being checked on, supported and allows for someone to speak their thoughts and be appreciated.

Review from Customer Success Dept

Lesrning something new every day

Review from Customer Success Dept

More incentives for employees. Especially the ones that travel and help other offices out when short staff.

Review from Customer Success Dept · Posted 23 days ago

there is no communication so maybe be better at that

Review from Customer Success Dept

The work load is too much

Review from Customer Success Dept

I only did the training and one day on the floor training. There were red flags from the first day I went to HR to the last day of the job. HR is very rude, they do not communicate at all. You are ignored by the person sitting upfront.

Review from Customer Success Dept

Too many days at work.

Review from Customer Success Dept