The GEO Group Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
My experience is awesome it's a different but fun environment.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I appreciate that my Supervisor checks in on me daily to see how I am, see if I need anything to do my job for the day and conducts monthly one on one meetings with me.
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Eveything is done at GEO in everyone's best interest.
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The training team has been great and we have not been able to talk to a lot of the leadership yet, but Ariana always comes in to say hi.
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their ability to inspire and develop others, make decisive and strategic decisions, and foster a positive culture through trust, open communication, and empowerment
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My PM is assertive and not cruel. Play by thr rules but in a respectful manner.
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What does the leadership team need to get better at?
Communication and more training. I felt like i was drowning with work
Review from Customer Success Dept
The only person that was professional and I had any respect for was Mr. Clark in training. People in training and people out on the unit were unprofessional. That prison is out of hand. The only advice I would give is firing all the leadership and choosing better people to fill their positions.
Review from Customer Success Dept
Time management, employee relations, clarity of mission/goals.
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Communication, team build, leadership, management.
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Taking to people with respect Plus Milton Johnson needs to be fired or replace rasicm person If you go have new hires then let them pick their own schedule & dnt have Bapiste to pick ig where she need employees. Thats why Southeast TX Transitional have high turn over rate No respect
Review from Customer Success Dept
What is the best part about your compensation package?
a competitive salary that meets or exceeds market rates, performance incentives like bonuses or commissions, and comprehensive benefits such as health insurance, retirement contributions, and paid time off
Review from Customer Success Dept
PTO, Health Benefits, friday meals.
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The benefits are so fantastic.
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Having options within the package is nice
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Salary and addition payment per hour
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Why do you feel undervalued and what would make you feel better about your compensation?
If GEO wants to attract and retain high quality employee's who will make their position a career and not a temporary stopping point, the pay should commensurate with the cost of living.
Review from Customer Success Dept
The more I learn about the job the more is being added to it. I do feel the pay was fair originally but now that so much more is being added it does feel like 18 per hour or 19 per hour would be more fair.
Review from Customer Success Dept
More money and better benefits
Review from Customer Success Dept
my position save Geo group a ton of money. That's the only reason why I say that and then when I look at the officers pay, it is to be a little bit more motivation but all is great not complaining.
Review from Customer Success Dept
I believe the medical teams is not getting raises and it would be nice to get some raises.
Review from Customer Success Dept
What are some of the best things about your team?
Good communication, willingness to help each other, respectful, thoughtful and good humor.
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We all work together well.
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They are funny and make the atmosphere not so heavy since we deal with some serious stuff.
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Everybody works together! Dont mind helpong out/looking out for each other
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They help each other. Always work to teach and help fellow case specialist.
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What do your coworkers need to improve and how could you work together better?
they need to improve on anger issues, talking with inmates, and being approchable. Not all staff are this way but most are.
Review from Customer Success Dept
Coming in on time and doing there part the right way
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Communication, personal development & growth, & teamwork despite position.
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Everyone is unprofessional. No one does their job. There is constant attitude and no communication.
Review from Customer Success Dept
Loosen up some. This is a minimum security, not Max. Different inmates.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Good, quality training, supportive Supervisors and good follow up.
Review from Customer Success Dept
Everyone gets a long it seems.
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The environment is safe! Its a safe place to work
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We work and treat each other as a team.
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Respect is always made to workers and residents.
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What needs to change to make the company culture better?
Having 2 or more staff in housing units on the yard
Review from Customer Success Dept
More training, in-service, accountability, safety/defense training for non-officers, and effective screening during hiring processes.
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That whole place needs a change.
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Work 3 or 4 day shifts. This 5 day work week is archaic. Give people more than 2 days off. Work to live, not live to work.
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Giving secind chances to employers
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Not working in an environment that supports negativity. I appreciate being checked on, supported and allows for someone to speak their thoughts and be appreciated.
Review from Customer Success Dept
Lesrning something new every day
Review from Customer Success Dept
I enjoy working! I enjoy working with others! I enjoy helping !
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Having my own office and workspace
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I love to cook so I love the job.
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What's going wrong and how can it be improved?
there is no communication so maybe be better at that
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The work load is too much
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I only did the training and one day on the floor training. There were red flags from the first day I went to HR to the last day of the job. HR is very rude, they do not communicate at all. You are ignored by the person sitting upfront.
Review from Customer Success Dept
Too many days at work.
Review from Customer Success Dept
The only thing wrong about this company is the lack of compensation and the high turnover rate. It can be fixed by giving raises accordingly. If the cost-of-living goes up $1, $2, 3$ then employees pay should go up accordingly. Take care of your staff and they will take care of you and this company
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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