The Knot Worldwide Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They seem very approachable and care about their employees.
Review from Customer Success Dept
I love how invested my leads/managers are. I feel like they genuinely care about me as an individual and want to see me succeed.
Review from Customer Success Dept
Hardworking, caring, knowledgeable, and compassionate.
Review from Customer Success Dept
Driven and Innovative, have the best interest of our clientelle in mind while still growing our business.
Review from Customer Success Dept
They are willing to help anyway they can, not only with work goals but personal issues
Review from Customer Success Dept
What does the leadership team need to get better at?
The communication could be better as well as feedback.
Review from Customer Success Dept
Be more transparent about compensation. This year it was changed from annual to based on performance which is fine, but we were never notified of this change.
Review from Customer Success Dept
a salary that really recognizes our work
Review from Customer Success Dept
Execs are out of touch & COVID has made that clear. They provide "merit" raises so low they don't cover inflation despite paying anyone under Sr. Manager barely enough to get by. When asked to provide funds to for an effective work from home space they declined & do All Hands from plush home offices
Review from Customer Success Dept
What is the best part about your compensation package?
Unlimited PTO that we are encouraged to use.
Review from Customer Success Dept
Headspace, EAP, comprehensive health insurance for my whole family
Review from Customer Success Dept
The best part of my compensation package is the benefits we get here.
Review from Customer Success Dept
unlimited PTO, company perks, and company wide gifts of appreciation
Review from Customer Success Dept
The ability to take PTO when needed
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like comparatively, we do not make enough money. The cost of living has tremendously increased over the last couple of years, and a 2-3% raise is absolutely not sufficient.
Review from Customer Success Dept
Compensaton remains a theme in feeling undervalued overall. I make roughly 10 - 15% less than those who hold the same position in comparable companies.
Review from Customer Success Dept
I believe I am underpaid for the work I do for the company. It can be frustrating living paycheck to paycheck when you feel you're a strong worker.
Review from Customer Success Dept
Annual raises rather than performance based. More holidays off. Bring back perks like Classpass for classes.
Review from Customer Success Dept
Feel like we should be a little more compensated
Review from Customer Success Dept
What are some of the best things about your team?
I love my team! They're fantastic and super hard working. Everyone truly wants to make the company a better place. We're all very supportive of each other. I feel very appreciative to them for always having my back and providing extra coverage when I need it.
Review from Customer Success Dept
The people on it. They (we) are all team players and always eager to lend a hand whenever and however we can.
Review from Customer Success Dept
We truly care about the experience of our users.
Review from Customer Success Dept
Collaborative and helpful nature. Overall, kind people who are here to acheive the same goal
Review from Customer Success Dept
Our team is collaborative and understanding, I love the people I work alongside on my team.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
My dept is full of "clicks" and have a very negative attitude all the time. I keep my head down, do my work and avoid the rumors and chatter they enjoy having that is negative about others and the company.
Review from Customer Success Dept
Some of us carry the weight of half the team.
Review from Customer Success Dept
MOST OF MY COLLEAGUES TEND MORE TO PUT OUT THAN BEING REALLY COMMITTED TO THE WORK, NOT ALL BUT A GOOD PART, I TO BE BETTER, AT THE MOMENT I MAY ONLY HAVE A DESIRE TO RECEIVE MORE MONEY, FOR THE REST I LOVE THE WORK
Review from Customer Success Dept
Some of them don't know how to work in a team, they are cocky and they don't bother to learn the basics of their work.
Review from Customer Success Dept
From when I started to now, when I post a question to our Slack channel, most times no one answers me. I also feel like everyone assumes you don't know anything just because you're "new". I have ideas to improve our processes, but no one listens or takes me seriously.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The team I am a part of.
Review from Customer Success Dept
Everyone is happy to be here.
Review from Customer Success Dept
Helpful, friendly, focus on connection in a mostly work from home environment
Review from Customer Success Dept
I like that we build each other up and call out the positives
Review from Customer Success Dept
Open communication, care for the individual, and a collaborative mindset.
Review from Customer Success Dept
What needs to change to make the company culture better?
Even though we're caught up answering customers on their orders, management keeps pushing and pushing us. No one has time to take the Udemy classes we have access to, or have a casual conversation to get to know each other. I was even yelled at for talking to coworkers about work.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I enjoy my job and my coworkers.
Review from Customer Success Dept
My team. And helping customers. Receiving positive feedback is the best.
Review from Customer Success Dept
To see the success of my team
Review from Customer Success Dept
The people I work with
Review from Customer Success Dept
being valued and appreciated and cared for
Review from Customer Success Dept
What's going wrong and how can it be improved?
I feel undervalued, do not think management makes it clear how to show the organization you're a vital member and deserve raises/promotions. I do not think there is room for growth at this company in my current position.
Review from Customer Success Dept
Better pay, positive work environment, managers who share ALL my stats so I know before my review. Asking them to stop canceling our 1:1s and meetings so we can have time to actually cover work items.
Review from Customer Success Dept
The workload is unmanageable most of the time in the loval revenue department. I haven't felt comfortably caught up in about 6 months, and every day is a struggle.
Review from Customer Success Dept
The unlimted PTO for my team is a big challenge to manage. When a teammember is on PTO the rest of us have to pick up the slack. Some team memebers have taken 8 weeks PTO well others who are more dedicated take 2. Customers canceling because of lack of and poor quality leads
Review from Customer Success Dept
recognize our work with a Best salary, efficient and fast answers about technical problems, sistem, arguments...
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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