Toast Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There aren't any Leadership reviews of Toast yet.
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What does the leadership team need to get better at?
Paying attention to their employee's concerns. Having a structure in place that is transparent and flexible. Actually spending time to train their leadership team members on how to manage suvvessfully.
Review from Customer Support Dept
Ensuring managers as well as individual contributors are happy, and compensated either with options or salary commensurate with experience.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Toast yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Toast doesn't offer competitive compensation aligned to my skills and experience.
Review from Customer Support Dept
What are some of the best things about your team?
Most agents truly care about the customer experience
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Less large meetings, more 1:1 discussions, or smaller meetings.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They offer snacks. It's genuinely an awful place to work, but at least we are fed.
Review from Customer Support Dept
People that have been with the company a long time are very willing to help and teach others.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Toast yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Toast yet.
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What would you improve about your company's interview process?
Interviewers are more concerned with getting bodies in chairs than they are concerned about the qualifications of an employee.
Review from Customer Support Dept
What makes you most happy at work?
There aren't any Outlook reviews of Toast yet.
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What's going wrong and how can it be improved?
Our customers assume everyone is incompetent because they have spent too much time with undertrained employees. We need properly trained employees who are held accountable to procedures that are feasible and practical.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Toast yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Toast yet.
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