
Dedicated and passionate about the customer experience. Very driven, collaborative, and focused on positive outcomes.
General "open door" approach and commercially focused. Very personable as individuals and as a group. Very competent and have solid strategic goals.
The concept of "ownership" of the client experience by other parts of the org (other than Sales). The lack of urgency around this concept in owning their respective issues tied to their responsibilities manifests itself in a very diminished customer experience.