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ContactPoint360 Empresa Reclamada
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. leer más
Pay is okay Benefits are bad Other departments arent as enthusiastic No promotion ladder No incentives
Brevemente describa su total experiencia en el trabajo
It was good solid 2 years and ai have lesrned alot. It is good experience but I,dont think a 3rd yesr would be beneficial
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The fact that you try but execute poorly
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¿Qué es lo que te hace más feliz en el trabajo?
Getting tasks done and project planning
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¿Qué son algunas de las mejores cosas de tu equipo?
Training team is all good
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¿Qué es lo que te hace más feliz en el trabajo?
Training my trainers to be effective at their jobs
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Benefits needs to be more.
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¿Qué es lo que más te gusta de tu equipo directivo?
I love that my manager is personally involved in my growth
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Training team cebu helps each orher with a positive environment. I cant say the same for the other departments
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Agents need to be profiled better. Attitude problems ahould have more severe consequences. It takes a yeat of observation to really remove them
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Tasks are given which is good however there is no proper channeling of feedbCk and because there is no score card there is no proper evaluation. It is based solely on how you can please the upper management.
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¿Qué es lo que más te gusta de tu equipo directivo?
Managerial level is good. Supervisorial level is good Senior Managers tend to build empires and play eith favorites. No score card for operations and QA Ownership is unclear
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Other Employee Reviews for ContactPoint360
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